Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Precious Coles

Roanoke,VA

Summary

Dynamic leader with a proven track record at Longhorn Steakhouse, adept in staff management and enhancing customer satisfaction. Excelled in inventory control and fostering team collaboration, significantly improving service quality. Skilled in POS system operation and complaint resolution, consistently achieving high customer loyalty rates. Passionate about driving excellence in food service through innovative strategies and a customer-oriented approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Longhorn Steakhouse
06.2018 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff of up to 80 people.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

Server

Longhorn Steakhouse
10.2017 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.

Line Cook

Cheddars Stratch Kitchen
07.2015 - 04.2018
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Environmental Services Housekeeper

Carilion Roanoke Memorial Hospital
06.2015 - 08.2017
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.

Education

Bachelor of Science - Network Systems Administration

ITT Technical Institute
Salem, VA

Skills

  • Team Management
  • Inventory control and record keeping
  • Customer Engagement
  • Staff Management
  • Point of Sale (POS) system operation
  • Passion for customer satisfaction
  • Shift Management
  • Customer-Oriented
  • Organization and prioritization
  • Complaint resolution
  • Food Service Background
  • Staff Scheduling
  • Customer loyalty
  • Adaptable

Certification

  • Safe Serve Certified, Restaurant Manager, Longhorn Steakhouse - 12/2017
  • Microscoft Office 365, Microsoft 2019, ITT Technical Institute

Timeline

Restaurant Manager

Longhorn Steakhouse
06.2018 - Current

Server

Longhorn Steakhouse
10.2017 - Current

Line Cook

Cheddars Stratch Kitchen
07.2015 - 04.2018

Environmental Services Housekeeper

Carilion Roanoke Memorial Hospital
06.2015 - 08.2017

Bachelor of Science - Network Systems Administration

ITT Technical Institute

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