Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Precious Duncombe

Nassau,The Bahamas

Summary

Experienced professional with a diverse background in customer service, nursing assistance, sales, and administrative roles. Certified in CPR, AED, Basic Life Support, and First Aid. Committed to delivering exceptional service and support to ensure lasting customer satisfaction. Skilled in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Airbnb Host

Little Emeralds
South Andros
09.2021 - Current
  • Greeted guests upon arrival and provided information about the property and local area.
  • Organized and maintained a clean, safe, and inviting environment for guests.
  • Responded to guest inquiries in a timely manner by phone, email, or text.

<ul><li>Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.Investigated and identified alternative accommodation solutions for customers to provide superior customer service.Provided follow through on all calls with confirmations and dissemination of requested information.Handled reservations and answered questions from interested patrons for busy Number-room hotel.Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.</li></ul>

Comfort Suites PI
Nassau
02.2023 - 12.2023
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.Investigated and identified alternative accommodation solutions for customers to provide superior customer service.Provided follow through on all calls with confirmations and dissemination of requested information.Handled reservations and answered questions from interested patrons for busy Number-room hotel.Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.

<ul><li>Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.Offered each customer top-notch, personal service to boost sales and customer satisfaction.Assisted call-in customers with questions and orders.Spoke to customers in native language to increase loyalty and establish relationships.Increased sales and customer satisfaction through personalized servicing.</li></ul>

Aliv
Andros
11.2020 - 09.2022
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.Offered each customer top-notch, personal service to boost sales and customer satisfaction.Assisted call-in customers with questions and orders.Spoke to customers in native language to increase loyalty and establish relationships.Increased sales and customer satisfaction through personalized servicing.

<ul><li>Kept bar presentable and well-stocked to meet customer needs.Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands</li><li>Followed alcohol awareness procedures for preventing excessive guest intoxication.</li></ul>

Caerula Mar Club Resort
07.2019 - 03.2020
  • Kept bar presentable and well-stocked to meet customer needs.Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

<ul><li>Assisted with meetings and presentations within company.Delivered friendly assistance with new hires throughout interviewing and hiring process.Filed paperwork, sorted and delivered mail, and maintained office organization</li><li>Maintained and scheduled complex calendars.</li></ul>

OPAC BAHAMAS LTD
08.2018 - 03.2019
  • Assisted with meetings and presentations within company.Delivered friendly assistance with new hires throughout interviewing and hiring process.Filed paperwork, sorted and delivered mail, and maintained office organization
  • Maintained and scheduled complex calendars.

<ul> <li>Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.</li> <li>Organized and maintained filing systems both manually and electronically.</li> <li>Retrieved files as requested by staff members in a timely manner.</li> </ul>

National Insurance Board
01.2012 - 01.2017
  • Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.
  • Organized and maintained filing systems both manually and electronically.
  • Retrieved files as requested by staff members in a timely manner.

Education

Healthcare Administration

Peachtree Corners, Georgia
Peachtree Corners, Georgia
03-2025

Diploma - Caregiving

11/2023
11-2023

Diploma -

01/2014
01.2014

Skills

  • Microsoft Excel
  • Typing/writing skills
  • Windows Publisher
  • Calendar scheduling
  • Guest Relations
  • Microsoft Excel
  • Typing/writing skills
  • Windows Publisher
  • Calendar scheduling
  • Guest Relations

Languages

English Proficient (C2)

Timeline

<ul><li>Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.Investigated and identified alternative accommodation solutions for customers to provide superior customer service.Provided follow through on all calls with confirmations and dissemination of requested information.Handled reservations and answered questions from interested patrons for busy Number-room hotel.Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.</li></ul>

Comfort Suites PI
02.2023 - 12.2023

Airbnb Host

Little Emeralds
09.2021 - Current

<ul><li>Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.Offered each customer top-notch, personal service to boost sales and customer satisfaction.Assisted call-in customers with questions and orders.Spoke to customers in native language to increase loyalty and establish relationships.Increased sales and customer satisfaction through personalized servicing.</li></ul>

Aliv
11.2020 - 09.2022

<ul><li>Kept bar presentable and well-stocked to meet customer needs.Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands</li><li>Followed alcohol awareness procedures for preventing excessive guest intoxication.</li></ul>

Caerula Mar Club Resort
07.2019 - 03.2020

<ul><li>Assisted with meetings and presentations within company.Delivered friendly assistance with new hires throughout interviewing and hiring process.Filed paperwork, sorted and delivered mail, and maintained office organization</li><li>Maintained and scheduled complex calendars.</li></ul>

OPAC BAHAMAS LTD
08.2018 - 03.2019

<ul> <li>Filed documents, correspondence, and other materials alphabetically, numerically or by other prescribed methods.</li> <li>Organized and maintained filing systems both manually and electronically.</li> <li>Retrieved files as requested by staff members in a timely manner.</li> </ul>

National Insurance Board
01.2012 - 01.2017

Healthcare Administration

Peachtree Corners, Georgia

Diploma - Caregiving

11/2023

Diploma -

01/2014

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