Precious Dunston
Winston-Salem,NC
Summary
Communicative professional with several years of experience maintaining high level of hospitality, professionalism, and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Assistant Director/ Early Childhood Educator
Discovering Our World Child Development Center
Winston-Salem, USA
02.2011 - 03.2019
- Creates and maintains work schedules, provides each intern and staff member with the proper training needed to perform tasks efficiently in accordance with North Carolina State regulations and guidelines
- Responsible for organization and staging of classrooms to create age appropriate learning environments
- Mentor children ages 5-12 years old as well as schedule field trips and assisted students with school work
- Develop rapport with parents and maintain working relationships with vendors
- Recruited and hired highly talented individuals who brought skills in early childhood education to the childcare center, which increased efficiency of the entire team and students
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
- Provided onsite training
- Creating budgets for the childcare center; from classroom furniture to food budgets as well as staff, etc
- Assisted the childcare center during downtime by answering phones, responding to guest inquiries and providing information regarding club services
Wedding Stylist/ Sales Consultant
David's Bridal
Winston-Salem, USA
06.2013 - 01.2019
- Assist customers with making their dream wedding become a reality by helping brides find the wedding gown that was designed just for them; assisting the bridal party with appropriate styling and dress fittings to coordinate with the groomsmen
- Give the bride and wedding party an amazing customer service experience by making myself available to the customer throughout the wedding planning process
- Set appointments; follow up with customer service calls, re-stock inventory shelves, update the store's monthly visuals, etc
- Managed deposits, financial transactions, and business inventory
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maintained current store, product and promotional knowledge to drive consistent sales
Customer Service Representative/ Technical Support Representative
Conduit Global
01.2015 - 08.2017
- Assist Verizon Wireless Customers with phone activation services, jetpacks, Internet hotspots, and tablets
- Assisted customers with getting the proper wireless plans that best fit their budgets and needs
- Activated wireless prepaid accounts, accepted payments for Verizon service while providing customers with technical support and exceptional customer service
Front Desk Agent/ Night Auditor
Residence Inn by Marriott
Winston-Salem, USA
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Responded to customer service issues quickly by using active listening skills to provide immediate resolution, which improved customer experiences
- Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts
- Monitored reservations to track incoming parties and special events
- Provided details regarding property, including dining areas, pool, spa and fitness center to patrons to help acclimate them to resort environment
- Pleasantly answered phone calls and routed to proper guest or department
- Input customer data using FOSSE software and made immediate updates to reflect room changes
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Management on a daily basis
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Notified housekeeping staff and maintenance personnel of guest room issues
Night Audit/ Front Desk /Bartender
Fairfield Inn by Marriott
- Collected and polished glasses, keeping adequate stock for expected customer loads
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs
- Made product recommendations to customers based on preference, food pairings and special promotions
- Maintained tight financial controls with highly accurate daily registers
- Supported servers by preparing specialty drinks for guest
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Secured guest valuables in main safe or individual boxes
- Input customer data using FOSSE software and made immediate updates to reflect room changes
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Balanced accounts and conducted nightly audits to keep bookkeeping current
Education
Associate Degree in Nursing -
Forsyth Technical Community College
Winston-Salem, NC05-2026
Some College (No Degree) - Entrepreneurship
North Carolina Agricultural And Technical State University
Some College (No Degree) - Emergency Medical Technician
Rowan Cabarrus Community College
Salisbury, NCSkills
- Detail Oriented
- Maintains composure in pressured situations
- Flexible
- Strong Communication
- Excellent Customer service skills
- Dependable
- Customer Service
- Microsoft Office
- Documentation
- Conflict Management
- Oral and written communications
- Administrative Support
- Hospitality services
- Sales expertise
- Listening Skills
- Bookkeeping
- Team Oversight
- Conflict and issue documentation
- Word Processing
- Effective Planning
- Administrative Skills
- Problem-solving skills
- Guest Services
- Guest Relations
Certification
- Certifications in CPR and first AID
- Emergency Medical Technician
- NAEMT EMS Vehicle Operator Safety
References
- William Russell, Department Supervisor, 336-287-6310
- Val Jones, Former Boss/ colleague, 336-462-1678
- Lyndsey Walton, Manager. 336-986-0999
Timeline
Customer Service Representative/ Technical Support Representative
Conduit Global
01.2015 - 08.2017
Wedding Stylist/ Sales Consultant
David's Bridal
06.2013 - 01.2019
Assistant Director/ Early Childhood Educator
Discovering Our World Child Development Center
02.2011 - 03.2019
Night Audit/ Front Desk /Bartender
Fairfield Inn by Marriott
Front Desk Agent/ Night Auditor
Residence Inn by Marriott
Associate Degree in Nursing -
Forsyth Technical Community College
Some College (No Degree) - Entrepreneurship
North Carolina Agricultural And Technical State University
Some College (No Degree) - Emergency Medical Technician
Rowan Cabarrus Community College