Precious Dunston
Winston-Salem,NC
Summary
Dynamic and results-driven professional with extensive experience in upholding exceptional standards of hospitality, professionalism, and business etiquette. Skilled in actively listening to guest requests and concerns, ensuring prompt and effective responses that enhance customer satisfaction. Recognized for reliability and punctuality, consistently arriving prepared and on time, contributing to a cohesive and efficient team environment. Committed to delivering outstanding service while fostering positive relationships with clients and colleagues.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Emergency Medical Technician
Piedmont Triad Ambulance and Rescue
07.2025 - Current
- Administered emergency medical care and assessed patient conditions in high-pressure situations.
- Operated medical equipment, including defibrillators and oxygen delivery systems, ensuring readiness for patient transport.
- Collaborated with healthcare teams to coordinate patient care and relay critical information effectively.
- Documented patient interactions and treatment protocols accurately in compliance with regulations.
- Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Trained new EMTs on operational procedures and safety protocols, fostering a culture of continuous learning.
Emergency Medical Technician
Lifestar Emergency Services
08.2024 - 08.2025
- Trained new EMTs on operational procedures and safety protocols, fostering a culture of continuous learning.
- Developed efficient response strategies to enhance patient outcomes during emergency calls.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Front Desk Agent/ Night Auditor
Residence Inn by Marriott
- Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion
- Responded to customer service issues quickly by using active listening skills to provide immediate resolution, which improved customer experiences
- Cleaned work areas following each shift by removing debris and trash and sweeping up metal parts
- Monitored reservations to track incoming parties and special events
- Provided details regarding property, including dining areas, pool, spa and fitness center to patrons to help acclimate them to resort environment
- Pleasantly answered phone calls and routed to proper guest or department
- Input customer data using FOSSE software and made immediate updates to reflect room changes
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to Management on a daily basis
- Handled payment processing duties and provided customers with receipts and proper bills and change
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Notified housekeeping staff and maintenance personnel of guest room issues
Night Audit/ Front Desk /Bartender
Fairfield Inn by Marriott
- Made product recommendations to customers based on preference, food pairings and special promotions
- Maintained cleanliness and organization of bar area for efficient operations.
- Maintained tight financial controls with highly accurate daily registers
- Supported servers by preparing specialty drinks for guest
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Monitored different areas of the bar to ensure alcohol consumption stayed in designated areas
- Advertised, marketed and recommended drink options to guests to increase guest satisfaction
- Issued room keys to guests upon check-in and answered questions regarding proper use
- Secured guest valuables in main safe or individual boxes
- Input customer data using FOSSE software and made immediate updates to reflect room changes
- Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations
- Balanced accounts and conducted nightly audits to keep bookkeeping current
- Prepared and served beverages following established recipes and standards.
- Delivered exceptional customer service in high-volume bar environment.
Assistant Director/ Early Childhood Educator
Discovering Our World Child Development Center
02.2011 - 03.2019
- Creates and maintains work schedules, provides each intern and staff member with the proper training needed to perform tasks efficiently in accordance with North Carolina State regulations and guidelines
- Responsible for organization and staging of classrooms to create age appropriate learning environments
- Mentor children ages 5-12 years old as well as schedule field trips and assisted students with school work
- Develop rapport with parents and maintain working relationships with vendors
- Recruited and hired highly talented individuals who brought skills in early childhood education to the childcare center, which increased efficiency of the entire team and students
- Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health
- Provided onsite training
- Creating budgets for the childcare center; from classroom furniture to food budgets as well as staff, etc
- Assisted the childcare center during downtime by answering phones, responding to guest inquiries and providing information regarding club services
Wedding Stylist/ Sales Consultant
David's Bridal
06.2013 - 01.2019
- Assist customers with making their dream wedding become a reality by helping brides find the wedding gown that was designed just for them; assisting the bridal party with appropriate styling and dress fittings to coordinate with the groomsmen
- Give the bride and wedding party an amazing customer service experience by making myself available to the customer throughout the wedding planning process
- Set appointments; follow up with customer service calls, re-stock inventory shelves, update the store's monthly visuals, etc
- Managed deposits, financial transactions, and business inventory
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Maintained current store, product and promotional knowledge to drive consistent sales
Customer Service Representative/ Technical Support Representative
Conduit Global
01.2015 - 08.2017
- Assist Verizon Wireless Customers with phone activation services, jetpacks, Internet hotspots, and tablets
- Assisted customers with getting the proper wireless plans that best fit their budgets and needs
- Activated wireless prepaid accounts, accepted payments for Verizon service while providing customers with technical support and exceptional customer service
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Charlotte, NC05-2027
Some College (No Degree) - Entrepreneurship
North Carolina Agricultural And Technical State University
Some College (No Degree) - Emergency Medical Technician
Rowan Cabarrus Community College
Salisbury, NCSkills
- Thoroughness in task execution
- Remains calm in high-pressure environments
- Adaptable to changing environments
- Effective communication
- Strong customer service abilities
- Customer engagement
- Experienced with Microsoft Office applications
- Dispute resolution
- Clear verbal and written skills
- Office administration support
- Guest relations management
- Team Oversight
- Effective Planning
Certification
- Certifications in CPR and first AID
- Emergency Medical Technician
- NAEMT EMS Vehicle Operator Safety
- Certified Nursing Assistant
Timeline
Emergency Medical Technician
Piedmont Triad Ambulance and Rescue
07.2025 - Current
Emergency Medical Technician
Lifestar Emergency Services
08.2024 - 08.2025
Customer Service Representative/ Technical Support Representative
Conduit Global
01.2015 - 08.2017
Wedding Stylist/ Sales Consultant
David's Bridal
06.2013 - 01.2019
Assistant Director/ Early Childhood Educator
Discovering Our World Child Development Center
02.2011 - 03.2019
Some College (No Degree) - Emergency Medical Technician
Rowan Cabarrus Community College
Front Desk Agent/ Night Auditor
Residence Inn by Marriott
Night Audit/ Front Desk /Bartender
Fairfield Inn by Marriott
Bachelor of Science - Nursing
Chamberlain College of Nursing
Some College (No Degree) - Entrepreneurship
North Carolina Agricultural And Technical State University
References
- William Russell, Department Supervisor, 336-287-6310
- Alesha Borders, Colleague, 336-497-7691
- Lyndsey Walton, Manager. 336-986-0999
Education
other,true