Summary
Overview
Work History
Education
Skills
Internship
References
Timeline
Generic

Precious Eaddy

Florence,SC

Summary

My objective is to obtain an entry level position within your organization where hard work, dedication, and commitment are attributes for advancement.

Overview

10
10
years of professional experience

Work History

Medical Assistant

Hope Health
Florence, SC
06.2023 - Current
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Breastfeeding Peer Counselor

Sc Dhec
Darlington, SC
05.2021 - 06.2023
  • Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
  • Assisted with creating individualized plans for successful breastfeeding outcomes.
  • Collaborated with healthcare providers to ensure clients were receiving appropriate care and support.
  • Maintained accurate records documenting client interactions, services provided, and progress made towards goals.
  • Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
  • Reviewed and maintained operation records and reports to facilitate health education programs.
  • Checked accuracy of public data and materials, making immediate changes upon discovery of outdated information.
  • Conducted follow-up calls with clients after discharge from hospital or clinic setting.

Teacher's Assistant

Sunshine House Learning Academy
Florence, SC
11.2020 - 05.2021
  • Facilitated small group instruction and activities for students of varying abilities.
  • Assisted teachers with creating and maintaining a safe, orderly learning environment.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Greeted parents at school events to provide information about curriculum and activities.
  • Supervised students during lunchtime, field trips, assemblies, and other activities.
  • Led after-school programs focused on developing skills in areas like art, music, science, reading comprehension.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Organized student performance and enrichment activities to facilitate learning.
  • Provided individualized and small group support to reinforce classroom topics and promote student learning.

Customer Service Representative (REMOTE)

Leadpoint
Los Angeles, CA
10.2019 - 11.2020
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Maintained high levels of professionalism when interacting with customers both verbally and written.
  • Developed trust relationships with customers to ensure repeat business opportunities.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Utilized computer systems to access accounts for research purposes.
  • Followed up with customers via email or telephone as needed regarding account status or other inquiries.
  • Verified accuracy of data entry into company database system.
  • Troubleshot technical issues related to products or services.
  • Collected deposits or payments and arranged for billing.

Customer Care Specialist

Assurant
Florence, SC
12.2017 - 10.2019
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided timely responses to customer questions and complaints in a professional manner.
  • Entered customer information into the database for tracking purposes.
  • Consulted with customers regarding needs and addressed concerns.
  • Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.
  • Adhered to company policies when handling confidential customer information.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Maintained high satisfaction rating with customers by providing exceptional service and support.
  • Followed up on emailed or web-submitted customer inquiries within standard response times.

Housekeeper

McLeod Regional Medical Center
Florence, SC
01.2014 - 12.2017
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Changed bed linens and towels, tidied up rooms.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Sanitized all areas of the hospital lobby and public restrooms.
  • Followed safety procedures when using chemical agents to clean surfaces or laundry detergents when washing linens and clothes.
  • Kept business entrances clean, tidy and professional in appearance.
  • Followed company uniform, performance and security policies with every job.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Swept and damp-mopped private stairways and hallways.
  • Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.

Education

Associate of Applied Science -

Florence-Darlington Technical College
Florence, SC
05-2018

High School Diploma -

Darlington High School
Darlington, SC
06-2009

Skills

  • Inventory Management
  • Call Documentation
  • Payment Collection
  • Patient-Focused Care
  • Call Handling
  • Client Advocacy
  • Cleaning and Sanitation
  • Patient Scheduling
  • Peer Counseling
  • HIPAA Compliance
  • Call Center Operations
  • Microsoft Office
  • Inbound and Outbound Calling
  • Customer Service
  • De-Escalation Techniques
  • Document and Records Management
  • Data Entry
  • Medical Terminology

Internship

  • YMCA-Teacher's Assistant

References

References available upon request.

Timeline

Medical Assistant

Hope Health
06.2023 - Current

Breastfeeding Peer Counselor

Sc Dhec
05.2021 - 06.2023

Teacher's Assistant

Sunshine House Learning Academy
11.2020 - 05.2021

Customer Service Representative (REMOTE)

Leadpoint
10.2019 - 11.2020

Customer Care Specialist

Assurant
12.2017 - 10.2019

Housekeeper

McLeod Regional Medical Center
01.2014 - 12.2017

Associate of Applied Science -

Florence-Darlington Technical College

High School Diploma -

Darlington High School

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Precious Eaddy