Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Emmanuel

Customer Service Representative
Atlanta,GA

Summary

Dedicated Customer Service Representative with excellent experience in the industry bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Superb decision-making abilities

Overview

5
5
years of professional experience

Work History

Banquet Captain

Marriott Hotel
01.2024 - Current
  • Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
  • Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
  • Supervised and mentored kitchen and serving staff.
  • Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
  • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Supported needs of 20- person wait staff who attended to specific needs of countless customers daily

Customer Service Representative

Amazon
12.2023 - 06.2024
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Banquet Captain

Sheraton Hotel & Resorts
01.2021 - 12.2023
  • Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
  • Ensured timely preparation of function spaces according to client specifications, providing them hassle-free experience on their special day.
  • Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
  • Promoted team collaboration among banquet staff members through effective leadership practices that fostered supportive work environment.
  • Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
  • Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
  • Coordinated with event planners for seamless event organization, leading to increased positive reviews.
  • Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
  • Oversaw timeliness and quality of food delivery at high-volume events.

Front Desk Receptionist

Air Venice
01.2021 - 01.2022
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and organization.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at front desk.

Remote Customer Service

Home Depot
12.2019 - 09.2022
  • Facilitated remote assistance through chat support or email correspondence when appropriate, offering alternative service channels for customers'' convenience.
  • Provided remote support for customers located across multiple regions, adeptly addressing diverse needs while maintaining consistent level of service excellence.
  • Efficiently processed phone orders for remote customers, offering exceptional service regardless of location.
  • Developed strong relationships with clients through excellent customer service and ongoing support.

Education

Bachelor of Science - Psychology

Purdue Global
West Lafayette, IN
05.2001 -

Skills

  • Dependability and Quick Learning

  • Service-Oriented Approach

  • Analytical Problem-Solving

  • Active Listening

  • Communication Skills

  • Guest Relations

  • Decision-Making

  • Team Player

  • Attention to Detail

  • Telephone Etiquette

  • Effective Communication

  • Teamwork and Collaboration

    • Timeline

    Banquet Captain

    Marriott Hotel
    01.2024 - Current

    Customer Service Representative

    Amazon
    12.2023 - 06.2024

    Banquet Captain

    Sheraton Hotel & Resorts
    01.2021 - 12.2023

    Front Desk Receptionist

    Air Venice
    01.2021 - 01.2022

    Remote Customer Service

    Home Depot
    12.2019 - 09.2022

    Bachelor of Science - Psychology

    Purdue Global
    05.2001 -

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    Precious EmmanuelCustomer Service Representative