Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Hi, I’m
Precious Gilbert
Charlotte ,NC
Summary
Overview
9
years of professional experience
Work History
Home Care Perfections
Office Manager
2021.04 - 2022.11 (1 year & 7 months)
Job overview
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Coordinated internal company-wide meetings, executive committee meetings, conferences and staff meetings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Implemented new training programs for administrative personnel on office operations and latest technologies.
- Implemented SharePoint document management system to increase efficiency and security.
- Created mobile work environment using cloud-based document management system and web-based accounting system.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Developed and implemented policies and procedures and scaled for growth.
- Trained employees in company and regulatory compliance requirements to promote conformance.
Food Lion
DSD Receiver
2020.05 - 2021.04 (11 months)
Job overview
- Resolved vendor errors with receiving policies to eliminate excessive inventory.
- Followed food safety and workplace safety guidelines for job functions.
- Processed reclaims and returns to vendors and warehouse for credit.
- Protected company assets through accurate receipt and return of DSD product.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Coordinated warehouse organization scheme and product placements.
Jimmy John's Gourmet Sandwiches
Shift Leader
2015.04 - 2019.01 (3 years & 9 months)
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Whitestone Ministry Counseling
Office Assistant
2014.08 - 2017.01 (2 years & 5 months)
Job overview
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Developed correspondence letters, memos and emails.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed multiple projects simultaneously using organizational and analytical skills.
Education
Virginia Commonwealth University Richmond, VA
No Degree from Urban Planning
12.2024
University Overview
Tidewater Community College Norfolk, VA
Associate of Science from General Studies
06.2018
University Overview
Frank W. Cox High School Virginia Beach, VA
High School Diploma
06.2014
University Overview
Skills
- CRM Software
- Office Management
- Policy and Procedure Modification
- Report Preparation and Analysis
- Team Management
- Staff Training
- Client Correspondence
- Advanced Excel Spreadsheet Functions
- Records and Database Management
- Planning and Prioritization
- Operational Efficiency
Reading, writing, hiking, rock climbing, painting, geocaching
Reading, writing, hiking, rock climbing, painting, geocaching
I have several hobbies that I enjoy in various capacities depending on the seasons of the year. During the summer months, many of my hobbies focus on body movement, so I am involved in more travel and rigorous activity such as hiking, geocaching, rafting, ropes courses, and paddle boarding. However, my hobbies are more relaxed and cerebral when the seasons change to a warmer climate. My outdoor activities shift to reading, drawing, painting, indoor climbing, and writing.
Timeline
Office Manager
Home Care Perfections
2021.04 - 2022.11 (1 year & 7 months)
DSD Receiver
Food Lion
2020.05 - 2021.04 (11 months)
Shift Leader
Jimmy John's Gourmet Sandwiches
2015.04 - 2019.01 (3 years & 9 months)
Office Assistant
Whitestone Ministry Counseling
2014.08 - 2017.01 (2 years & 5 months)
Virginia Commonwealth University
No Degree from Urban Planning
Tidewater Community College
Associate of Science from General Studies
Frank W. Cox High School
High School Diploma
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