Precious Graham
Torrance,CA
Summary
To continue my career with an organization that will utilize my Customer Service experience to benefit mutual growth and success. Highly motivated and positive individual with great organizational and communication skills.
Overview
14
14
years of professional experience
Work History
Business Office Associate
Carmax
09.2023 - Current
- Provide clerical support to company employees by copying, faxing, and filing documents.
- Greet customers professionally and provide friendly, knowledgeable assistance.
- Respond to inquiries from callers seeking information.
- Prepare mail and packages for shipment, pickup, and courier services to expedite delivery.
- Route business correspondence, documents, and messages to correct departments and staff members.
- Gather, organize and input information into digital database.
- Process documents associated with vehicle sales; printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, auditing completed documents
- Process DMV documents to register or to title vehicle after sale
- Process auction sales, request payoffs, explain documents and obtain signatures from customers
- Handle cash management system, receive and count money, prepare deposits and handle safe
Mortgage Underwriter/Sr. Loan Processor
Bank of Hope
05.2016 - 03.2023
- Interview customers to determine financial eligibility of granting loan
- Liaison between customer and third parties
- Coordinate with customer and operations staff to ensure smooth flow of transactions
- Communicate loan approval and mortgage process to customer; explain disclosures and documents to customer
- Explain and collect payment from customer for services
- Respond to customer inquiries, communicate with customer status of loan
- Walk customer through different technical applications
- Analyze tax returns and income statements; ensure that loan files contain all necessary credit and legal documents
- Review loan applications to detect any risk factors and red flags, report fraud, inconsistencies and misrepresentations
- Calculate customer income, determine creditworthiness; provide risk opinions in accordance with guidelines
- Work with internal and external auditors to cure file deficiencies
- Review home insurance policies, purchase contracts and evaluate property appraisals
- Perform routine administrative task.
Sr. Loan Processor
Kinecta Federal Credit
06.2010 - 05.2016
- Collect required documents from customer
- Quote interest rates to customer; collect conditions from customer
- Deliver sales leads to bank's investments and insurance departments
- Provide support to loan officer and underwriter teams by ensuring timely and accurate processing of customer mortgages
- Ensure compliance with company policies, underwriting guidelines and lending program requirements
- Providing customer needs and guaranteeing deliver of their request.
Education
El Camino College
Skills
- Notary Public
- Interpersonal Skills
- Organizational Skills
- Microsoft Office
- Time management abilities
- Effective written and oral communication
Timeline
Business Office Associate
Carmax
09.2023 - Current
Mortgage Underwriter/Sr. Loan Processor
Bank of Hope
05.2016 - 03.2023
Sr. Loan Processor
Kinecta Federal Credit
06.2010 - 05.2016
El Camino College
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