PRECIOUS HEMPFIELD
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
BrandsMart USA
04.2024 - 11.2024
- Improved customer satisfaction by providing timely and efficient retail support services.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Front Desk Receptionist
Renaissance of North Tampa
12.2022 - 06.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- made sure residents have there breakfast,lunch and dinner menus very day.
- made nightly rounds to ensure all residents where in their rooms.
- lodged when residents would leave for the day or weekend with family.
- file paper documents if any changes with residents
-
Referral Coordinator
Tampa Family Health Centers
06.2021 - 12.2022
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
- Assisted with completion of referral forms and verified data accuracy and completion
- Contributed to practice growth by maintaining positive relationships with both patients and referring providers.
- Improved departmental workflow by assisting colleagues with tasks such as appointment scheduling or insurance verification when needed.
- Assisted with staff training initiatives related to the referral process, sharing expertise gained from professional experience.
- Attended continuing education courses to stay current on referral processes and best practices.
- Collaborated with medical staff to ensure appropriate referrals based on individual patient needs and insurance coverage.
- Optimized use of healthcare resources by efficiently managing referral appointments and follow-ups.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Front Desk Receptionist
Tampa Family Health Centers
10.2019 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Sickles High School
Tampa, FL06-2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Retail services
- Retail floor stocking
- Retail operations
- Retail Theft Prevention
- Microsoft PowerPoint
- Administrative support
- Paperwork processing
- Microsoft outlook
- Professional telephone demeanor
- Payment processing
- Written and oral communication
- Keyboarding
- Positive attitude
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Reliability and punctuality
- Clear communication
- Team collaboration
- Decision-making
- Telephone etiquette
- Emotional intelligence
- Follow-up procedures
- Call handling
- Goal orientation
- Resolving issues
- Answering questions
- Gathering information
- Interpersonal skills
- Calm disposition
- Cash handling
Languages
Spanish
Limited Working
English
Full Professional
Timeline
Customer Service Representative
BrandsMart USA
04.2024 - 11.2024
Front Desk Receptionist
Renaissance of North Tampa
12.2022 - 06.2023
Referral Coordinator
Tampa Family Health Centers
06.2021 - 12.2022
Front Desk Receptionist
Tampa Family Health Centers
10.2019 - 12.2022
High School Diploma -
Sickles High School
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