Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Successful Concierge Customer Service with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Precious Holder
Battle Creek,MI
Summary
Overview
26
years of professional experience
Work History
GT Independence-Self Directed Care/Caregiver
Conciege Customer Service/Private Caregiver
01.2014 - 05.2019
Job overview
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Increased profit by streamlining operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in team environment.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Gained strong leadership skills by managing projects from start to finish.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Managed department call volume of calls 50 per day and coordinated department schedules to maximize coverage during peak hours.
Holder"s Property Management Team
Forest Timber Sales And Property Rental Management
09.1993 - 05.2019
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Completed general labor tasks such as loading and unloading materials, cleaning up job sites and operating heavy machinery.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Volunteered at local community organizations, providing assistance with day-to-day operations which required min.
- Applied effective time management techniques to meet tight deadlines.
- Worked well in team setting, providing support and guidance.
- Acted as team leader in group projects, delegating over 50 tasks and providing feedback.
- Worked flexible hours across night, weekend and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects
- Adaptable and proficient in learning new concepts quickly and efficiently
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Facilitated change management activities for department and staff of 14 individuals.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Education
Kellogg Community CollegeBattle Creek, MI
Some College (No Degree) from General Studies, And Psychiatry
University Overview
- Honor Roll
- Dean's List
- Awarded (Certification in Key-Punch Operator)
- Pell Grant Scholarship Recipient 1977
Davenport UniversityGrand Rapids, MI
Some College (No Degree) from Health Information Technology
University Overview
- Honor Roll Several Times
- Awarded - Community Service Award For Helping Others
- Extracurricular Activities: Supported Boys and Girls Club
- Extracurricular Activities: Mentor/Tutor in Diversity(Social and Ethnic Backgrounds)
- Dean's List
- Awarded (Golden Award for Community Service and Social Change).
- 3.5, GPA
- 4.0, GPA
01.
University Overview
Skills
- Loyalty Building
- Business Management and Development (Holder's Property Management Team)
- Process Improvement
- Business Planning
- Customer Relationship Management-Concierge Service
- Manager Coaching and Training
- Customer Feedback
- Constructive Feedback
- Good Listening Skills
- Customer Support
- Written and Oral Communications
- Customer Satisfaction
- Documenting Calls
- Providing Feedback
- Complaint Resolution
- Understanding Customer Needs
- Good Judgment
- Special Assignments
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Conciege Customer Service/Private Caregiver
GT Independence-Self Directed Care/Caregiver
01.2014 - 05.2019
Forest Timber Sales And Property Rental Management
Holder"s Property Management Team
09.1993 - 05.2019
Kellogg Community College
Some College (No Degree) from General Studies, And Psychiatry
Davenport University
Some College (No Degree) from Health Information Technology
Similar Profiles
So'Mona NeitherSo'Mona Neither
Assisted Living Manager at GT Independence-Self Directed CareAssisted Living Manager at GT Independence-Self Directed Care
La-Toya KearnsLa-Toya Kearns
Caregiver (PAS) at GT Independence-Self Directed CareCaregiver (PAS) at GT Independence-Self Directed Care
Erica GreenErica Green
CNA at GT Independence-Self Directed CareCNA at GT Independence-Self Directed Care