Summary
Overview
Work History
Education
Skills
Timeline
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Precious Horton

Hopkinsville,KY

Summary

Professional with extensive experience in customer service. Strong focus on team collaboration and achieving results. Adept at handling inquiries, resolving issues, and adapting to changing needs. Reliable with excellent communication and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Representative (Remote)

Conduent
03.2024 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Customer Service Team Leader (Remote)

Teleperformance
12.2022 - 01.2024
  • Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Coordinated cross-functional teams to deliver exceptional customer service in fast-paced environments.
  • Reduced staff turnover by implementing targeted training programs and fostering positive work environment.
  • Led by example through consistently maintaining excellent performance standards.

Receptionist

PepsiCo North America
03.2018 - 12.2022
  • Achieved lead receptionist status within three months and trained 10+ new team members on administrative procedures
  • Managed and resolved average of 40 inbound inquiries daily, resulting in improved customer satisfaction and reduced wait times
  • Enhanced customer experience by providing route directions to 100+ customers daily.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Warehouse Associate

Electrolux
09.2014 - 10.2017
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.

Education

High School Diploma -

Kenwood High School
Clarksville, TN
05.2012

Skills

  • Technical Support
  • Report Preparation
  • Account Management
  • Paperwork Processing
  • Scheduling
  • Complaint Resolution
  • Active Listening
  • CRM System Proficiency
  • Conflict Mediation
  • Office Equipment Proficiency
  • Computer Proficiency
  • CRM software
  • Complaint handling

Timeline

Customer Service Representative (Remote)

Conduent
03.2024 - Current

Customer Service Team Leader (Remote)

Teleperformance
12.2022 - 01.2024

Receptionist

PepsiCo North America
03.2018 - 12.2022

Warehouse Associate

Electrolux
09.2014 - 10.2017

High School Diploma -

Kenwood High School

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