Precious Jones
Thomson,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Amazon
05.2022 - 03.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Provided primary customer support to internal and external customers.
- Investigated and resolved accounting, service and delivery concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Associate
Sitel
02.2021 - 03.2022
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Cross-trained and provided backup support for organizational leadership.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new personnel regarding company operations, policies and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier
Walmart
01.2019 - 04.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Processed refunds and exchanges in accordance with company policy.
Education
Diploma - College Prep
Thomson High School
Thomson, GA05.2013
Skills
- Money Handling Abilities
- Sales Report Generation
- Persuasion
- Project Management Abilities
Timeline
Customer Service Representative
Amazon
05.2022 - 03.2023
Customer Service Associate
Sitel
02.2021 - 03.2022
Cashier
Walmart
01.2019 - 04.2021
Diploma - College Prep
Thomson High School