Precious Kelly
White Castle,LA
Summary
Solution focused Customer Resolution Specialist known for high productivity and efficient task completion. Excel in
active listening, conflict resolution, and effective communication, ensuring swift and satisfactory outcomes for complex
customer issues. Possess strong emotional intelligence, adaptability, and problem-solving skills, vital for navigating
challenging customer interactions with empathy and professionalism. Committed to leveraging these abilities to
enhance customer satisfaction and support business objectives.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Lamdmark
Baton Rouge, LA
02.2018 - Current
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Care Representative
ADT Security
Baton Rouge, LA
10.2015 - 02.2018
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Managed escalated customer complaints, ensuring timely resolution and maintaining positive relationships.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
High School Diploma -
White Castle High School
White Castle, LA05.2000
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- CRM software
- Time management
- Multitasking and organization
- Microsoft office
- Remote office availability
- De-escalation techniques
- POS systems and ordering platforms
Timeline
Customer Care Representative
Lamdmark
02.2018 - Current
Customer Care Representative
ADT Security
10.2015 - 02.2018
High School Diploma -
White Castle High School