Precious Kollie
Stockbridge,GA
Summary
Results-driven Scrum Master with Agile forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations through Project Manager Operational performances.
Overview
16
16
years of professional experience
Work History
Senior Community Health Worker
Total Lifestyle Change
08.2022 - 01.2024
- Enhanced patient outcomes by providing education on disease prevention and healthy lifestyle choices.
- Maintains office services by organizing office operations and procedures
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Set monthly Health Fair appointments for the Medical Assistants, Phlebotomists, Pharmacists & Medical students
- Achievement-Instrumental in starting mini health clinics in senior centers.
Project Manager, PMO
Women of Substance
01.2018 - 05.2022
- Enhance team’s output and satisfaction through the engagement and development of the program
- Implement right processes and practices across the organization
- Reduced project costs through diligent budget management and cost-saving measures.
- Mentor Team members while increasing the quality of customer service
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
- Achievement-Well organized warehouse with 100% satisfaction from clients.
Data Collections Analyst
ORI Results/US Department of Labor/BLS
11.2015 - 12.2017
- Managed 300 businesses across the U.S to gather labor force data
- Elicit requirements using interviews, document analysis, surveys, business process descriptions, use cases, scenarios, task, and workflow analysis
- Critically evaluated information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Achievement-Was able to implement a new program to help overcome difficult businesses.
Data Compliance Analyst
LexisNexis
06.2012 - 11.2015
- Used pre-designed queries to assess data for research purposes
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Researched and performed compliance audits based upon client requirements
- Investigate, track, and report general data issues
- Achievements-Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Mortgage Claims Processor Specialist II
Assurant Insurance Claims Center
10.2009 - 05.2012
- Managed inbound calls from clients by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss
- Provided advanced level verbal and written communication as it pertained to insured's policies, claims, and completion of claim processes
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
- Achievement-Wrote training manual and promoted to Facilitator
Lead Medical Office Assistant
Open MRI Imaging
08.2007 - 10.2009
- Enhanced patient satisfaction by providing efficient and courteous front office support.
- Verified insurance eligibilities
- Achievement-Streamlined appointment scheduling for improved patient experience and increased daily appointments.
Education
Agile Coaching Skills-Certified Facilitator - Coaching
Scrum Alliance
02.2024
Scrum Master - Scrum Master
Scrum Alliance
01.2024
Skills
- FACs WorkStation
- Epic
- CRM
- SharePoint
- Siebel
- Advanced Claims
- Kronos
- Claims Center
- Word
- Excel
- PowerPoint
- PeopleSoft
- Outlook
- Sell Station
- Lotus Notes
- IE
- Mozilla
- Fidelity
- DTE
- Assur track
- Financial Acumen
- Corporate Governance
- Mergers and Acquisitions
- Succession Planning
Timeline
Senior Community Health Worker
Total Lifestyle Change
08.2022 - 01.2024
Project Manager, PMO
Women of Substance
01.2018 - 05.2022
Data Collections Analyst
ORI Results/US Department of Labor/BLS
11.2015 - 12.2017
Data Compliance Analyst
LexisNexis
06.2012 - 11.2015
Mortgage Claims Processor Specialist II
Assurant Insurance Claims Center
10.2009 - 05.2012
Lead Medical Office Assistant
Open MRI Imaging
08.2007 - 10.2009
Agile Coaching Skills-Certified Facilitator - Coaching
Scrum Alliance
Scrum Master - Scrum Master
Scrum Alliance
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