Precious Littlejohn
Akron,OH
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor/HR Assistant Manager. DSP/ Success Coach
Enuff-sed Home Health Care
04.2023 - 12.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Organized new employee orientation schedules for new hires.
- Set up orientations and initial training for new employees.
- Assisted with creating employee handbooks and manuals.
- Aided staff with employee performance review paperwork and documentation.
Customer Service Representative/Work From Home Agent
Answernet
02.2020 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Improved resolution time with effective problem-solving for customer complaints.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
STNA
Highland Square Nursing Home
03.2017 - 02.2020
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Provided emotional support for patients and their families during difficult times, fostering trust and rapport.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Sales Representative Team Leader/Senior Customer Service Representative
3NLED
11.2015 - 03.2017
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Actively participated in industry conferences as both an attendee and speaker to further develop professional network connections.
- Maintained a strong understanding of competitor offerings, enabling the team to better position our products and services in the market.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
Executive Customer Representative/ Work From Home
VXI Global Solutions
11.2015 - 02.2017
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Used [Software] to prepare memos, correspondence and reports.
- Collaborated with cross-functional teams to develop and implement strategies for enhancing customer service quality.
- Coordinated efforts between sales, marketing, and product development departments to ensure seamless delivery of products and services to clients.
- Facilitated open lines of communication among team members, promoting a positive working environment that encouraged collaboration and innovation.
- Managed a portfolio of key accounts, ensuring timely delivery of products and services while exceeding client expectations.
- Mentored junior staff members in providing excellent customer care, leading to increased efficiency and team cohesion.
- Responded to customer requests for products, services, and company information.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Education
No Degree - Psychology
Stark State College
Canton, OHHigh School Diploma -
Kenmore High School
Akron, Ohio06-2013
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Complex Problem-solving
- Employee motivation
- Team building
- Schedule development
- Relationship building
- Negotiation
- [Software] experience
- Business administration
- Data analytics
- Verbal and written communication
- Documentation and reporting
- Employee development
- Workflow management
- Human resources management
- Teamwork and collaboration
- Department organization
- Problem-solving
- Multitasking Abilities
- Multitasking
- Time management
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Professionalism
- Active listening
Accomplishments
- Supervised team of 25-30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved helping employees reach their fullest potential through effectively helping with clients.
- Collaborated with different companies in the development of Success Coach.
Certification
- Home Health Aide (HHA) Certification
- First Aid Certification
- [State] Driver's License
- OSHA Certified
- CPR/AED Certification
- STNA
Timeline
Supervisor/HR Assistant Manager. DSP/ Success Coach
Enuff-sed Home Health Care
04.2023 - 12.2024
Customer Service Representative/Work From Home Agent
Answernet
02.2020 - 04.2023
STNA
Highland Square Nursing Home
03.2017 - 02.2020
Sales Representative Team Leader/Senior Customer Service Representative
3NLED
11.2015 - 03.2017
Executive Customer Representative/ Work From Home
VXI Global Solutions
11.2015 - 02.2017
No Degree - Psychology
Stark State College
High School Diploma -
Kenmore High School
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