Precious McNeice
Glendale
Summary
Customer care representative with experience answering customers questions, reviewing account information, updating records, and resolving concerns. Comfortable handling a high volume of calls, emails, and service request while maintaining accuracy and meeting daily expectations.
Overview
12
12
years of professional experience
Work History
Correctional Officer
Milwaukee County Sheriff Office
Milwaukee, WI
10.2022 - Current
- Monitored inmate behavior to ensure safety and compliance with facility regulations.
- Conducted regular security checks to maintain a secure environment within the facility.
- Responded promptly to emergency situations, implementing de-escalation techniques as needed.
- Assisted in the processing of new inmates, ensuring accurate documentation and orientation.
Call Center Representative
John Gibson Auto Sales
Hot Springs, AR
01.2018 - 10.2022
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries related to vehicle sales and financing options efficiently.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with sales team to streamline communication and enhance customer satisfaction.
Member Service Representative
JC Penny Co
Hot Springs National Park, AR
06.2014 - 02.2018
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Maintained accurate records of transactions and customer interactions using CRM software.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Education
High School Diploma -
Milwaukee School of Enterpuernuship
MilwaukeeSkills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Relationship building
- Complaint handling
- Payment processing
- Member account management
Languages
English
Full Professional
Timeline
Correctional Officer
Milwaukee County Sheriff Office
10.2022 - Current
Call Center Representative
John Gibson Auto Sales
01.2018 - 10.2022
Member Service Representative
JC Penny Co
06.2014 - 02.2018
High School Diploma -
Milwaukee School of Enterpuernuship