Precious M. Harmon

• Provided comprehensive academic, financial, and personal guidance to students returning after withdrawal, ensuring successful re-enrollment.
• Applied critical thinking to identify and resolve academic barriers, enhancing student retention and progress.
• Established rapport through phone, email, text, and live chat, tailoring services to individual student needs.
• Secured data privacy while managing student information, maintaining high engagement, and exceeding performance metrics.
• Collaborated with cross-functional teams to improve student services and contribute to policy enhancements.
• Proficient in Salesforce, CampusVue, and Microsoft Office to track communications and streamline workflow.

• Managed a portfolio of 100-250 high school and dual-enrolled students, ensuring academic progress and program compliance.
• Delivered high-volume communication (40+ calls daily) with parents and guardians, facilitating enrollment and student progress.
• Resolved 95% of student technical issues, providing educational technology support.
• Developed personalized educational plans, guiding students to meet graduation requirements.

• Coordinated educational plans with students' primary schools and parents, ensuring appropriate services were provided
• Developed and implemented educational activities to engage adolescents and promote positive outcomes

• Supervised residential treatment programs for youth aged 10-22, providing daily care and conflict resolution.
• Led program operations, fostering youth development and collaboration with administrators for program success.

• Supervised juvenile residents completing community service, ensuring program compliance and skill development.

• Coordinated schedules and performance reviews with probation officers, providing weekly progress reports.

• Facilitated positive engagement and accountability, promoting personal responsibility in juvenile participants.

• Conducted eligibility reviews and client interviews, identifying support needs and facilitating referrals to appropriate services.

• Collaborated with internal and external agencies to ensure coordinated service delivery and compliance with policies.