Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Precious Mitchell

Pacific,MO

Summary

Highly skilled Executive Assistant offering expert administrative support to senior-level staff. Proficient in travel management, expense tracking, and schedule coordination. Known for exceptional communication and organizational skills, supporting executive teams effectively. Detail-oriented with superb people skills and extensive public relations experience. Business-savvy with excellent decision-making abilities. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Assistant to the CPO, HR, and Culture

ADB Companies
09.2023 - Current
  • Calendar Management for Technology Operations
  • Calendar Management for Culture and the CPO
  • STRAP Administration of "People Items" (Succession, Comp, Leader Development Program)
  • Help run the Safety Committee with Technology
  • Travel Coordination
  • STP/Staff Meeting Prep Agenda and Meeting Notes
  • Review Travel Schedules
  • Distribute anything needed in SharePoint
  • Follow up with the Technology Team for any help with building out presentations, documents, etc
  • Assist with Concur when needed
  • Handle miscellaneous requests from others
  • HR/Culture Budget Management
  • Learning Hour and Keynote Hosting
  • Large Group Meeting Facilitation
  • STP/Staff Meeting Prep for HR
  • Upload Trainings into LMS
  • MOR Reporting Support
  • EE Relations Meeting Setup
  • Culture Event Admin oversight
  • Major Action Tracking
  • STRAP Administration for "People Items." Company Culture Calendar Invites
  • Conduct HR retention interviews
  • Organize HR Team Building Lunches
  • Manage the CPO's calendar, ensuring efficient scheduling and timely responses to meeting requests
  • Filter and prioritize the CPO's email, addressing urgent matters and delegating tasks as appropriate
  • Provide comprehensive administrative support, including preparing meeting agendas and materials and maintaining confidential files
  • Assist the HR team with filing documents and contacting customers and team members regarding HR business
  • Develop and manage the annual calendar for culture initiatives, ensuring alignment with company culture pillars
  • Coordinate and facilitate culture meetings, ensuring leaders follow through on their action items
  • Generate and compile reports to track the progress of culture initiatives across the company
  • Utilize Microsoft Office Suite to create and revise documents and presentations, ensuring high-quality and professional output.

Administrative Assistant

ADB Companies
03.2022 - 09.2023
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Maintained files and filing, keeping sensitive information confidential
  • Conducted research projects related to specific topics assigned by the management team
  • Organized monthly expense reports according to company policies and procedures
  • Facilitated communication between different departments within the organization
  • Used Microsoft Office Suite to create and revise documents and presentations
  • Prepared agendas and materials for meetings and conferences
  • Compiled data from various sources into organized reports for review by the management team
  • Coordinated travel arrangements for employees and clients as needed.

CSR/New Accounts Rep

Citizens Bank MO
10.2017 - 03.2022
  • Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
  • Utilized problem-solving techniques to identify solutions for complex customer inquiries
  • Assisted with training and mentoring new team members
  • Implemented innovative methods for streamlining the customer service process
  • Responded to telephone inquiries and complaints following standard operating procedures
  • Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
  • Adhered strictly to all federal regulations related to anti-money laundering laws
  • Followed security protocols when opening and closing the branch office each day
  • Utilized banking software programs to process electronic fund transfers between accounts or initiate wire transfers.

CSR/Trusted Teller

Lend Nation – QC Holdings
03.2015 - 10.2017
  • Processed loan applications, reviewed credit reports, and made loan decisions
  • Coordinated meetings between clients and lenders as needed during the application process
  • Maintained up-to-date knowledge of federal, state, and local regulations pertaining to lending practices
  • Built strong relationships with customers by providing exceptional service throughout the entire loan process
  • Negotiated loan terms, including interest rates, fees, and repayment schedules
  • Handled incoming calls from loan customers regarding financial transactions and account statuses professionally
  • Verified the accuracy of documentation submitted by loan customers for processing purposes.

CSR/Cashier

Walmart US
08.2013 - 10.2017
  • Delivered fast and friendly service regarding questions and service complaints
  • Trained new retail team members in customer service and company policies
  • Balanced currency, coins, and checks in cash drawers at ends of shifts and calculated daily transactions using computers, calculators, and adding machines
  • Calculated interest, principal, and payments, verifying figures and correcting discrepancies
  • Handled issues in the loan process by contacting customers by phone, email, or letter
  • Updated records with all interactions and customer transactions
  • Managed customer calls efficiently in a fast-paced call center environment
  • Maintained strict compliance with banking standards, regulations, and laws
  • Researched and resolved customer issues on personal savings, checking, and lines of credit accounts
  • Influenced customers to learn about beneficial products and services to meet or exceed daily goals
  • Prepared official checks, money orders, and certified checks.

Education

High School Diploma -

Pacific High School
Pacific, MO
05.2014

Skills


Team Collaboration
Organizational Skills
Time Management
Problem Solving
Adaptability
Calendar Management
Travel Coordination
Document Preparation
Data Entry and Filing
Technology Proficiency (MS Office Suite, Database Management)
Customer and Client Relations
Administrative Support
Attention to Detail
Public Relations
Communication Skills

Certification

The Excelerator Course - Miss Excel

Timeline

Executive Assistant to the CPO, HR, and Culture

ADB Companies
09.2023 - Current

Administrative Assistant

ADB Companies
03.2022 - 09.2023

CSR/New Accounts Rep

Citizens Bank MO
10.2017 - 03.2022

CSR/Trusted Teller

Lend Nation – QC Holdings
03.2015 - 10.2017

CSR/Cashier

Walmart US
08.2013 - 10.2017

High School Diploma -

Pacific High School

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Precious Mitchell