Summary
Overview
Work History
Education
Skills
Timeline
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Precious Mitchell

Las Vegas,NV

Summary

Professional with a proven track record in managing diverse projects and delivering high-impact results. Known for exceptional problem-solving skills and ability to execute projects seamlessly in a remote environment. Reliable and adaptable, consistently aligning with evolving business needs while maintaining strong focus on achieving results.

Overview

10
10
years of professional experience

Work History

Senior Associate Account Manager

Sutherland Global Services
05.2018 - Current
  • Host regular coaching and team meeting sessions for 20 agents, identifying areas for improvement and creating targeted action plans.
  • Take ownership of Supervisor escalations and follow problems through to resolution.
  • Develop strong relationships with key clients, ensuring their needs are met consistently and promptly.
  • Collaborate with upper management to improve customer service processes and support structures company-wide.
  • Analyze customer feedback data to identify trends and areas for improvement, driving continuous enhancement of customer service guidelines.
  • Establish performance goals for employees and provide feedback on methods for reaching those milestones.

Retail Manager

Charleston Outlet
01.2016 - 04.2018
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.

Education

Dental Assisting -

Platt College
Lawton, OK
04.2009

High School Diploma - undefined

Lawton High
Lawton, OK
05.2006

Skills

  • Complex problem-solving
  • Written and oral communication
  • Multitasking and organization
  • Empathy and patience
  • Adaptability and flexibility
  • Data analytics

Timeline

Senior Associate Account Manager

Sutherland Global Services
05.2018 - Current

Retail Manager

Charleston Outlet
01.2016 - 04.2018

High School Diploma - undefined

Lawton High

Dental Assisting -

Platt College

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