Precious Randle
Sherman,TX
Summary
Polite and professional Pharmacy Technician successful in applying strong communication and problem resolution skills to each customer issue. . Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CALL CENTER SPECIALIST
WALMART
06.2021 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Demonstrated exceptional problem-solving skills to effectively handle complex customer issues and concerns.
- Assisted customers by answering questions and responding to inquiries.
- Educated customers on company systems, form completion, and access to services.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Contributed valuable insights during team meetings aimed at improving overall operational efficiency and effectiveness.
- Implemented and developed customer service training processes.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Responded to 30 customer calls and emails to answer questions about products and services.
- Followed up with 30 customers about resolved issues to maintain high standards of customer service.
VOLUNTEER LINE SERVER
LOVEPACS FOOD PANTRY
02.2020 - 06.2021
- Restocked condiments, beverages and utensils per expected use levels.
- Communicated effectively with coworkers to optimize workflow and ensure smooth operations during busy shifts.
- Managed 50 customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Inspected appliances, commercial fryers, and ovens to verify proper working order.
- Assisted cashiers with processing customer payments and documenting orders.
- Prepared ingredients and recipe components ahead of time.
- Maintained high standards of cleanliness by consistently adhering to food safety guidelines and procedures.
Education
High School Diploma -
ACELLUS ACADEMY
KANASAS CITY, MO05.2022
Associate of Applied Science - PHARMACY TECHNICIAN
DALLAS COLLEGE
DALLAS, TX05.2026
Skills
- Prospecting skills
- Customer service optimization
- Order documentation
- Record preparation
- Calm and Professional Under Pressure
- Customer Service
- Relationship Building
- Database Research
- Interpersonal Skills
- Multi-line phone talent
- Customer Support
- Technical Troubleshooting
- Remote Office Availability
References
References available upon request.
Certification
Texas State Board of Pharmacy Technician Trainee
Timeline
CALL CENTER SPECIALIST
WALMART
06.2021 - Current
VOLUNTEER LINE SERVER
LOVEPACS FOOD PANTRY
02.2020 - 06.2021
High School Diploma -
ACELLUS ACADEMY
Associate of Applied Science - PHARMACY TECHNICIAN
DALLAS COLLEGE
Texas State Board of Pharmacy Technician Trainee
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