Precious Riley
Fresno,CA
Summary
Dynamic security professional with Customer Service Experience, excelling in surveillance operations and customer satisfaction. Skilled in asset protection and effective communication, I enhanced safety protocols and fostered a welcoming environment. Committed to delivering security measures with reliable information, Data and incident reporting, all in a rapid timeframe..
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Officer
Brosnan Security
Fresno
08.2021 - Current
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedure
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Customer Service Representative
Alorica
Fresno, CA
05.2017 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Associate
Ross Dress for Less
Palmdale
07.2016 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Edison High School
Fresno, CA06.2016
Skills
- Surveillance operations
- Communication skills
- Asset protection
- Customer Satisfaction
- Display Reliable Information
Certification
BSIS
Driver license
Computer and data input
Timeline
Security Officer
Brosnan Security
08.2021 - Current
Customer Service Representative
Alorica
05.2017 - 07.2021
Sales Associate
Ross Dress for Less
07.2016 - 04.2017
High School Diploma -
Edison High School