Precious Roberts
Wilmington,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Worker
Indochine Kitchen + Bar
03.2022 - Current
- Stocked condiments, filled specialty machines with drink mixes and prepped fryer items to prepare for peak hours.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Consistently met or exceeded daily sales targets through upselling menu items and suggesting specials to guests.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Developed strong rapport with regular customers, contributing to increased repeat business.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
- Contributed to overall positive work culture by fostering collaborative relationships with coworkers across all departments.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Enhanced customer satisfaction by providing timely and efficient service to restaurant patrons.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Gas Station Manager
Scotchman Gas Station
08.2021 - 03.2022
- Maintained accurate financial records, enabling timely reporting and informed decisionmaking.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Collaborated with vendors to negotiate better pricing, resulting in increased profit margins.
- Implemented safety procedures to ensure a safe working environment for employees and customers.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Provided exceptional customer service, resolving issues quickly and efficiently to maintain loyalty.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
Shift Leader
Moes Southwestern Grill
02.2017 - 08.2021
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Observed packing operations to verify conformance to specifications.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained database systems to track and analyze operational data.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Cultivated interpersonal skills by building positive relationships with others.
- Excellent communication skills, both verbal and written.
Education
Community Health Services
Robeson Community College
Lumberton, NC09.2023
Skills
Problem solving
Computer literacy
Leadership
Software
Critical thinking
Organization
Decision Making
Certification
Peer Support Specialist
Community Health Worker
Wellness Recovery Action
Learning and Writing
Love to learn new things and write in my spare time
Timeline
Restaurant Worker
Indochine Kitchen + Bar
03.2022 - Current
Gas Station Manager
Scotchman Gas Station
08.2021 - 03.2022
Shift Leader
Moes Southwestern Grill
02.2017 - 08.2021
Community Health Services
Robeson Community College
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