Precious Royal
Cordele,GA
Summary
Customer Service Professional with 10+ years of experience uncovering solutions to help companies reach their performance metrics and other productivity measures. Possessing a keen ability to recognize areas of opportunities to increase development while meeting sales goals by 15% consecutively during employment. Regularly showcasing public relation skills to build lasting relationships and business development within my assigned market.
Overview
7
7
years of professional experience
Work History
Referral Specialist
Albany Area Primary Health Care
Vienna, GA
12.2022 - Current
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Created reports summarizing referral activity on a weekly basis for management review.
Customer Service Manager
Sunshine Health Plan
Remote, GA
09.2021 - 08.2022
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Developed policies and procedures related to customer service operations.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
Compliance Manager
Devine Tax Services
Cordele, GA
11.2020 - 06.2022
- Skillfully working alongside team members and other professionals to ensure that all clients are receiving sufficient and on-time service
- Strategically assisting with the successful filing of tax returns and other tax related procedures
- Communicating IRS personnel and working through audits to ensure that clients are getting the maximum legal tax return with minimal errors and chargebacks
- Orchestrating various marketing and public relations tasks to build a pipeline of customers and to highlight the business in a positive and forward-moving manner that creates opportunities
- Diligently reviewing all documentations and cross referencing information to client profile to ensure that all information entered correlates with filing documentation and other tax forms
- Regularly participated in training material and other continuing education practices that increased workplace performance and associate productivity
- Assisting team members with collecting appropriate documentation and other needed information for filing(s) to ensure that all team members are reaching performance goals and tapping into their success.
Customer Service Manager
Cricket Wireless
Cordele, GA
08.2017 - 09.2021
- Supervised staff members, organized schedules and delegated tasks.
- Showcasing professionalism and know-how while working with a team of associates to ensure that all departmental needs and performance metrics are carried out with diligence
- Carrying out regular inspections of the department and varying that all inventory is placed in its appropriate place
- Working with team members to help overcome any learning curves that associates may be dealing with, carrying out any continuing education training that helps associates overcome learning objectives
- Utilizing internal computing systems to record, track, and analyze pertinent information and data relating to customer experience, team member success, and the operations of the department and store as a whole.
Education
High School Diploma -
Crisp County High School
Cordele, GA05.2009
Skills
- HIPAA Regulations
- Customer Relations
- Appointment Setting
- Microsoft Office
- Cash Handling
- Accounts Receivable
- Accounts Payable
- Workforce Management
- Technical Support
- Conflict Resolution
- Data Entry
- Clerical & Support Staff
- Document Processing
- Onboarding & Training
- Public Relations
- Reporting & Data Reconciliation
- Claims Management
Community Service
- Crisp County Schools, Parent Sponsor
- EJB Family & Youth Outreach Services, Inc., Fundraiser Volunteer
- Hand of Hope, Inc., Supply Sponsor
Timeline
Referral Specialist
Albany Area Primary Health Care
12.2022 - Current
Customer Service Manager
Sunshine Health Plan
09.2021 - 08.2022
Compliance Manager
Devine Tax Services
11.2020 - 06.2022
Customer Service Manager
Cricket Wireless
08.2017 - 09.2021
High School Diploma -
Crisp County High School
Similar Profiles
Tomaneisha MinceyTomaneisha Mincey
Financial Counselor at Albany Area Primary Health CareFinancial Counselor at Albany Area Primary Health Care
OCTAVIA JOHNSONOCTAVIA JOHNSON
Licensed Practical Nurse at Albany Area Primary Health CareLicensed Practical Nurse at Albany Area Primary Health Care
Derequauna WilsonDerequauna Wilson
Phlebotomist at Albany Area Primary Health CarePhlebotomist at Albany Area Primary Health Care
Jakera ReynoldsJakera Reynolds
Front Desk Receptionist at Albany Area Primary Health CareFront Desk Receptionist at Albany Area Primary Health Care
Kiauna JonesKiauna Jones
Intern at Crisp Regional HospitalIntern at Crisp Regional Hospital