Precious Sanders
Gastonia,NC
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Supervisor
Lidl US
Gastonia, NC
02.2017 - 06.2024
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Directed and supervised team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Responded to customer questions regarding products, prices and availability.
- Negotiated with vendors and suppliers to secure products is in store before sales start and maintain while sales are on going.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Identified needs of customers promptly and efficiently.
- Organized monthly meetings with local charities to ensure product is ordered and ready to be picked up.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
- Performed daily bank deposits accurately and within company guidelines.
Department Manager
Walmart
Gastonia, NC
04.2004 - 04.2017
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with company policies and relevant regulations.
- Resolved customer complaints and issues promptly and professionally.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Followed safety protocols and company processes and procedures.
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
Department Manager
TJ Maxx Distribution Center
Pineville, NC
11.2002 - 04.2004
- Ensured compliance with company policies and relevant regulations.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Oversaw merchandising and display efforts, enhancing product visibility and appeal.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Recruited and trained new employees to meet job requirements.
Assistant Store Manager
Rugged Warehouse
Mooresville, NC
07.2002 - 11.2003
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided training to new employees on company policies and procedures.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Associate of Arts - Baking And Pastry Arts
Central Piedmont Community College
Charlotte, NC05-2014
Associate of Arts - Culinary Arts
Central Piedmont Community College
Charlotte, NC05-2012
High School Diploma -
Ashbrook High School
Gastonia, NC06-1987
Skills
- Policy Enforcement
- Training and mentoring
- Staff Development
- Contract Management
- Customer Relations
- Retail Operations
- Pricing and Markdowns
- Upselling and Cross Selling
Certification
Servsafe Certification
Accomplishments
Working with Feeding Kids of Cleveland County for 3 years
Affiliations
- Work with Habitat for Humanity Restore of Gastonia
- Work with Habitat for Humanity Restore of Shelby
- Work with Girl Scout troops on and off for 20+ years
Timeline
Supervisor
Lidl US
02.2017 - 06.2024
Department Manager
Walmart
04.2004 - 04.2017
Department Manager
TJ Maxx Distribution Center
11.2002 - 04.2004
Assistant Store Manager
Rugged Warehouse
07.2002 - 11.2003
Associate of Arts - Baking And Pastry Arts
Central Piedmont Community College
Associate of Arts - Culinary Arts
Central Piedmont Community College
High School Diploma -
Ashbrook High School
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