Precious Smith
Valdosta,GA
Summary
Customer-focused professional with a proven track record in remote customer service roles. Skilled in handling routine inquiries, providing excellent communication and problem-solving, and delivering exceptional service. Adept at problem-solving and strong communication skills aimed at ensuring customer satisfaction and driving company growth.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Direct Support Professional
SGMC Health (Remote)
Valdosta, GA
10.2023 - Current
- Monitored changes in relevant federal and state regulations, rules, and laws related to HIPAA compliance.
- Engaged customers with clarity, brevity, and politeness, ensuring effective understanding and resolution.
- Responsible for handling routine customer service inquiries and problems via telephone, digital, or chat channels through effective communication and problem-solving skills
- Address customer complaints efficiently, ensure cleanliness and organization at check out.
- Achieve customer service goals, and surpass customer expectations.
Warehouse Associate
Lowes Distribution Center
Valdosta , GA
09.2023 - 10.2023
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
- Unloaded materials from trucks using forklifts and pallet jacks.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
Customer Service Representative
T-roc Wireless (Remote)
Tifton, GA
05.2019 - 03.2022
- Handled large volume of calls efficiently in a fast-paced environment
- Implemented automation for deposits, payments, and documentation reports, achieved a 75% reduction in production time through process improvements.
- Responded to customer inquiries about rewards redemptions, customer information updated, card activations, and payments.
- Used diverse tools to troubleshoot and respond to customers' questions
Education
Diploma in Business Technology - Business Technology(Medical)
Southern Regional Technical College
Tifton05-2019
High School Diploma -
Tift County High School
Tifton, GA05-2017
Skills
- Progress Documentation
- Appointment Scheduling
- Indirect Patient Care
- Client documentation
- Customer Service
- Excellent communication skills, both written and verbal
- Proficient in CRM, SAP, Zendesk, Salesforce systems, and Microsoft Word
- Attention to detail, and accuracy in data entry
- Flexible to change and procedures
- Transcription
- Error identification
- LiveChat support
- Ability to thrive in a fast-paced environment
- Phone Etiquette
- Escalation Handling
- Typing speed of 80 wpm
- Ability to multitask and manage time effectively
- Project management
- Organized and detail-oriented
Certification
CPR
Medical Billing Clerk
Front Office Assistant
Microsoft Word Professional
Customer Service
Timeline
Direct Support Professional
SGMC Health (Remote)
10.2023 - Current
Warehouse Associate
Lowes Distribution Center
09.2023 - 10.2023
Customer Service Representative
T-roc Wireless (Remote)
05.2019 - 03.2022
Diploma in Business Technology - Business Technology(Medical)
Southern Regional Technical College
High School Diploma -
Tift County High School
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