Precious S. Sims

Provide assessments of members in crisis and assist in setting/reaching attainable goals.

Provide crisis intervention and conduct 15-minute safety checks for at-risk clients in accordance with facility protocol.

Deliver individual support and informal counseling to members with serious mental illness, documenting progress and client interactions.

Support a recovery-focused environment by promoting personal responsibility, well-being, and engagement in therapeutic activities.

Encourage client participation in structured group discussions centered on life skills, coping strategies, and wellness.

Prompt and assist clients in maintaining a clean living environment and completing daily living activities (ADLs).

Monitor client vital signs as needed and communicate concerns promptly to nursing or supervisory staff

Serve as the first point of contact for clients, visitors, and vendors by managing front desk operations, including phones, check-ins, and building access.

Monitor and resolve billing errors and maintain accurate service day records to support proper reimbursement and reporting.

Coordinate all incoming and outgoing mail, receipts, and key assignments, ensuring timely delivery and organized documentation.

Maintain and organize inventory of office and program supplies; order necessary items weekly and manage CRU Store operations, including donation processing and stock maintenance.

Act as liaison between CRU staff and the maintenance department to ensure timely completion of repair and facility requests.

Process bi-weekly staff timesheets and maintain accurate documentation for payroll and administrative purposes.

Complete monthly safety inspections, including fire extinguishers, first aid kits, AEDs, and vehicle reports; file documentation such as medication logs, 15-minute checks, vitals, and client surveys.

Support quarterly safety initiatives through facilitation of drills, inspections, and interdepartmental meetings.

Participate actively in CRU staff committees to enhance team collaboration, support events, and contribute to ongoing program improvement.

• Provided one-on-one and small group tutoring sessions to high school equivalency students
• Developed personalized study plans based on student’s strengths and weaknesses
• Fostered a supportive and motivating learning environment to boost students’ confidence and self-esteem
• Prepared students for GED exams, focusing on core subjects such as Mathematics, Language Arts, Science, and Social Studies

• Served as the primary point of contact for policyholders, answering inquiries, addressing concerns, and providing information on health insurance policies and benefits
• Assisted customers in understanding the specifics of their health insurance plans, including coverage, co-pays, deductibles, and network providers
• Handled sensitive and confidential information with the utmost discretion and professionalism
• Collaborated with healthcare providers, hospitals, and pharmacies to resolve billing and claims issues on behalf of the policyholders

• Greeted customers in a friendly and welcoming manner, providing assistance and answering questions regarding products, services, and fuel options
• Efficiently operated cash registers and POS systems, handling cash, credit card, and mobile payment transactions accurately
• Conducted regular inventory checks to maintain adequate stock levels of merchandise and convenience store items
• Kept premises clean, organized, and well-maintained, including restocking shelves, cleaning restrooms, and disposing of trash