Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Precious Tahnji

Scrum Master
Framingham,MA

Summary

5+ years of experience in team leadership roles fostering teamwork and enabling optimal environments for more efficient productivity

2+ years of experience as a scrum master utilizing agile values and principles

Very effective in customer focused productivity, and problem resolution

Knowledge of Agile Principles and Values, Scrum.

Knowledge of utilizing software like Jira, Trello, smartsheet, and MS office (word, excel, PowerPoint, etc).

Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.

Overview

1
1
Certification
9
9
years of professional experience

Work History

Squeezed Scrum master
Hopkinton, MA
07.2019 - Current
  • Worked with product owners and scrum team to drive projects to production, meeting deadlines and outcomes.
  • Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
  • Managed multiple internal and outside scrum teams, ensuring effective collaboration and communication.
  • Stayed current on emerging technologies and trends that could benefit production process.
  • Evaluated projects for issues, alleviating problems, and distractions to meeting team goals.
  • Assessed team metrics and worked to drive improvements and innovate new approaches.
  • Documented new features and strategies as well as user stories and criteria for acceptance.

Team leader

ABC Delivery Service LLC
Milford, MA
08.2018 - 11.2019
  • Trained team on procedures and sales tactics to reach daily sales goals and promote superior guest experiences.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Supervised, motivated, and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Generated reports to assess performance and make adjustments.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Assisted General Manager with operations game plan and company initiatives implementation.

Administrative Assistant

Volvo Of Wellesley
Wellesley, MA
05.2018 - 09.2019
  • Directed customer communication to appropriate department personnel and provided information to resolve inquiries and bolster customer satisfaction.
  • Received and screened high volume of internal and external communications.
  • Created and maintained spreadsheets and developed administrative reports.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Answered and directed incoming calls using multi-line telephone system.
  • Rendered information to callers and drafted office emails.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Greeted visitors, assessed needs, and directed to appropriate personnel.

Shift leader

Target
Framingham, MA
09.2015 - 01.2016
  • Recommended merchandise based on customer needs.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Improved productivity initiatives, coordinating itinerary and scheduling appointments.
  • Automated office operations, managed client correspondence and tracked records.
  • Elliot healthcare.

CNA
Framingham, MA
03.2015 - 09.2015
  • Supported patients with customized patient teaching for primary care, case management and medication management.
  • Took and recorded patients' temperature, pulse, and blood pressure.
  • Utilized strong assessment skills to determine necessary patient care.
  • Documented activities and recorded information in EMR system.

Walmart Team leader and Guest Service
Framingham, MA
05.2014 - 12.2014
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Computer Technician

Hero Technologies
, NWR
06.2010 - 10.2013
  • Installed motherboards, processors, RAM, and graphics cards.
  • Resolved technical issues for clients in person, on the phone and through e-mail.
  • Set up, tested and configured networks, desktops, laptops, and printers.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Identified hardware issues caused by component failures using approved diagnostic tools.

Education

Bachelor of Science - Computer Sciences

Arizona State University

Computer Structure and Algorithms Coursework in Operating Systems and System Programming Software Design courses Cyber security - undefined

Skills

    Public speaking

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Certification

Certified SAFE 5 scrum master

Timeline

Squeezed Scrum master
07.2019 - Current

Team leader

ABC Delivery Service LLC
08.2018 - 11.2019

Administrative Assistant

Volvo Of Wellesley
05.2018 - 09.2019

Shift leader

Target
09.2015 - 01.2016

CNA
03.2015 - 09.2015

Walmart Team leader and Guest Service
05.2014 - 12.2014

Computer Technician

Hero Technologies
06.2010 - 10.2013

Computer Structure and Algorithms Coursework in Operating Systems and System Programming Software Design courses Cyber security - undefined

Bachelor of Science - Computer Sciences

Arizona State University

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Precious TahnjiScrum Master