Precious Thompson

Enhanced customer satisfaction by resolving complaints effectively.

Kept checkout area clean and organized for optimal service efficiency.

Arranged new merchandise attractively to drive sales growth.

Provided competent customer service by responding to inquiries and resolving issues.

Minimized on-hold wait times by answering phone calls promptly.

Supported customers in completing purchases and joining reward programs.

Executed accurate payment processing and returns for improved operations.

Created a friendly environment to elevate overall guest experience.

Maintained comprehensive understanding of front and back of house operations to ensure compliance standards.

Monitored office workflows and administrative processes to optimize operational efficiency.

Strategized proactive budget maintenance for food service areas, ensuring fiscal responsibility.

Documented all processes to align with regulations and company policies.

Assessed performance management frameworks and implemented enhancements to strengthen results.

Modernized operational procedures to increase productivity while controlling costs.

Collaborated with functional leaders to establish new procedures and corrective actions for quality improvement.

Identified industry trends and opportunities to drive strategic improvements.

• Responded promptly to incoming calls, minimizing wait times for customers.
• Ensured thorough follow-up on service requests to guarantee resolution.
• Managed customer inquiries and complaints, prioritizing satisfaction and retention.
• Maintained professional and welcoming environment to enhance customer experiences.

• Increased customer satisfaction by resolving issues promptly and effectively.
• Diagnosed and resolved product/service concerns using a structured troubleshooting approach.
• Supported customer retention by addressing complaints and offering practical solutions.
• Processed orders, collected payments, and updated customer account information.
• Referred customers to specialized departments for advanced support.

• Supervise daily store operations including opening and closing procedures, ensuring security and compliance with company policies.
• Manage all cash handling responsibilities including change orders, daily deposits, safe audits, and register reconciliation.
• Assist in planning and executing inventory control processes such as cycle counts, stock replenishment, and shrink reduction.
• Lead and coach team members to deliver exceptional customer service and achieve individual and store sales goals.
• Support store manager in scheduling, training new employees, and performance management.
• Resolve customer issues professionally to maintain high satisfaction and build long-term relationships.
• Monitor visual merchandising standards to ensure brand consistency and enhance product presentation.