Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRECIOUS TURNER

Orlando

Summary

I am an experienced customer service associate that brings over eight years of great quality assurance scores, always maintaining schedule adherence guidelines and going the extra mile within any company that I am apart. Always an asset, hardworking, strategic yet critical thinking whom is dedicated to providing exceptional customer service skills even in hectic situations. I strive to provide the best, adaptable and resourceful mindset.

Overview

9
9
years of professional experience

Work History

Premier Support Solutions Representative

Asurion
07.2020 - 08.2024
  • Provided thorough support and problem resolutions for customers as it relates to their devices.
  • Assisted tech with peer advising solutions on learning new systems for the company, leading and supporting new trainees.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Translated complex technical issues into digestible language for non-technical users.
  • Logging incoming claims, filing claims related to apple and android devices

Customer Care Advocate

VitaCare Prescription Services
01.2019 - 08.2023
  • Provide excellent Customer service and support for the fulfillment of prescription services via inbound, outbound, and email
  • Communicate effectively with healthcare providers and patients, verifying insurance and Prior Authorizations
  • Maintains financial accounts by processing customer adjustments and managing billing arrangements
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Maintained and managed customer files and databases

Customer Service Representative

Aon Hewitt
11.2015 - 08.2016
  • Responsible for answering health benefits questions, customer processing change, one-call resolution, verifying and running eligibility members, processing applications
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time, and productivity.

Education

High School Diploma -

Medical Terminology Specialist -

Skills

  • Time Management
  • Communication Skills Verbal/ Written
  • Expert Computer Skills
  • Data Evaluation
  • Team Player
  • Conflict Resolution
  • Conflict Resolution Customers Oriented Techniques
  • Medical Terminology
  • S T A R S
  • Phone Etiquette
  • Analysis skills
  • Empathy

Timeline

Premier Support Solutions Representative

Asurion
07.2020 - 08.2024

Customer Care Advocate

VitaCare Prescription Services
01.2019 - 08.2023

Customer Service Representative

Aon Hewitt
11.2015 - 08.2016

High School Diploma -

Medical Terminology Specialist -

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