Precious White
Dundalk,USA
Summary
Dynamic health information specialist with extensive experience at the University of Maryland Medical System. Proven ability to manage electronic health records while ensuring HIPAA compliance. Detail-oriented and organized, I excel in customer service and possess strong knowledge of medical health information enhancing operational efficiency and accuracy in patient data management.
Overview
14
14
years of professional experience
Work History
Unit Secretary
University Of Maryland Medical System
Aberdeen, MD
02.2025 - Current
- Managed patient records using electronic health record systems.
- Coordinated communication between medical staff and patients efficiently.
- Processed patient admissions and discharges accurately and timely.
- Maintained inventory of office supplies and ordered as needed.
- Managed the front desk area ensuring neatness at all times.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Greeted visitors and patients in a courteous and friendly manner.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Assisted nursing staff with administrative tasks such as scheduling appointments, ordering supplies and preparing charts.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Monitored unit supply levels and notified management of ordering needs.
Release of Information Specialist
Addison Group
towson , MD
08.2023 - 02.2024
- Coordinated communication between healthcare providers and requestors for information sharing.
- Processed patient information requests in compliance with HIPAA regulations.
- Managed electronic health records using Ciox Health's proprietary systems.
- Ensured accuracy of released information through thorough document verification.
- Responded to inquiries regarding release of information protocols and timelines.
- Collaborated with legal teams to address complex requests for sensitive data.
- Maintained confidentiality while handling sensitive patient information daily.
- Collaborated with departments within the organization to ensure compliance with applicable laws regarding access to protected health information.
- Created reports summarizing data from release of information requests.
- Verified accuracy of released information prior to dissemination.
- Prepared and processed rejections letters to requesters to facilitate recordkeeping.
- Performed quality assurance reviews on completed releases of information requests.
- Reviewed requester information to obtain patient data from electronic, off-site or physical records in compliance with HIPAA guidelines.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Leveraged computer software and technology to locate patient records.
Release of Information Specialist
Star Med
Towson, Maryland
10.2020 - 11.2022
- Processed patient information requests in compliance with HIPAA regulations.
- Coordinated communication between healthcare providers and requestors for information sharing.
- Managed electronic health records using Ciox Health's proprietary systems.
- Ensured accuracy of released information through thorough document verification.
- Responded to inquiries regarding release of information protocols and timelines.
- Collaborated with legal teams to address complex requests for sensitive data.
- Maintained confidentiality while handling sensitive patient information daily.
- Created reports summarizing data from release of information requests.
- Identified protected health information to safeguard and protect patient privacy.
- Verified accuracy of released information prior to dissemination.
- Performed quality assurance reviews on completed releases of information requests.
- Reviewed requester information to obtain patient data from electronic, off-site or physical records in compliance with HIPAA guidelines.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Provided guidance on interpretation and implementation of state laws governing disclosure of medical records.
- Leveraged computer software and technology to locate patient records.
- Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
- Used patient identifiers in electronic master patient index and applied controls to identify patient.
- Searched electronic health record system for requested documents.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Ordered and restocked supplies in line with budget limits and office needs.
Administrative Assistant/Medical Records Specialist
Empowering Minds Resource Center
05.2017 - 06.2018
- Provide administrative support to the office and EMRC Management.
- Assist in administrative coordination of crisis response.
- Responsible for receiving and directing incoming visitors and clients.
- Answer phones, make calls as requested.
- Make copies, fax, sort, distribute and collate documents.
- Type emails and other documents.
- Schedule interviews and other therapist appointments.
- Process paperwork.
- Keep up with Iron Mountain process of documents.
- Maintains EMRC company logs, spreadsheets and lists using Excel.
- Monitors and conducts inventory for the office.
- Schedules maintenance or repairs as needed.
- Ensure compliance with COMAR, contract terms, policies and procedures.
- Creates, organizes and updates medical records.
- Ensures that medical records meet standards for audits.
- Responds to requests for release of confidential patient medical records in accordance with laws and regulations.
- Requests any documentation needed for client record compliance.
- Completes surveys of medical records requesting statistics and data related to medical records.
- Follow up with Referrals to ensure folder compliance.
- Communicate information and ideas clearly, and concisely, in writing; read and understand information presented in writing.
- Other tasks as assigned.
Release of Information Specialist
Ciox Health
03.2014 - 05.2017
- Process medical records requests at different local facility.
- Specifically medical record requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service.
- ROI Specialist must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.
Medical Records Specialist
Woodbourne Center
08.2013 - 06.2016
- Provided support to the clinical staff by accurately assembling and maintaining patient files.
- File laboratory and medical paperwork into the patients' charts.
- Evaluated medical records for completeness and coordinated with medical staff to obtain additional information.
- Retrieved medical records and delivered them to appropriate locations.
- Released requested information in a timely and confidential manner.
- Reviewing physicians' notes and charts for accuracy.
- Ensuring that all medical records have been signed by the appropriate parties.
- Assigning appropriate medical codes to all diagnoses or services.
Health Information Specalist Volunteer
Woodbourne Center
Baltimore, MD
01.2012 - 08.2013
- Managed patient health records using electronic health record systems.
- Ensured compliance with HIPAA regulations in all data handling activities.
- Collaborated with healthcare professionals to maintain accurate patient information.
- Conducted regular audits of health information for accuracy and completeness.
- Maintained confidentiality of sensitive patient data through secure practices.
- Processed requests for release of medical records in accordance with regulations governing release of medical records.
- Ensured that all required documents are completed accurately prior to discharge processing.
Education
Associate of Applied Science - Health Information Technology
Devry University
Bethesda, Maryland, USA02.2012
Skills
- Knowledge of ICD-9-CM, CPT, and HCPCS coding
- Customer service
- Knowledge of alphabetic and numeric filing principles
- Typing 50 wpm
- Detail-oriented
- Organized
- Efficient
- Strong interpersonal skills
- Knowledge of HIPAA rules and regulation
- Joint Commission standards
- Records Management
- Filing
- Storing
- Record reviews
- Record thinning
- Medical Coding
- Healthcare Billing
- Computerized Charting
- Organize and manage health information data
Timeline
Unit Secretary
University Of Maryland Medical System
02.2025 - Current
Release of Information Specialist
Addison Group
08.2023 - 02.2024
Release of Information Specialist
Star Med
10.2020 - 11.2022
Administrative Assistant/Medical Records Specialist
Empowering Minds Resource Center
05.2017 - 06.2018
Release of Information Specialist
Ciox Health
03.2014 - 05.2017
Medical Records Specialist
Woodbourne Center
08.2013 - 06.2016
Health Information Specalist Volunteer
Woodbourne Center
01.2012 - 08.2013
Associate of Applied Science - Health Information Technology
Devry University