Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Yakubu

Customer Service
Des Moines

Summary

Dynamic professional with a proven track record in sales management at Kmart, excelling in client relationship management and strategic sales planning. Adept at enhancing customer satisfaction through effective communication and innovative solutions, resulting in increased revenue and loyalty. Committed to achieving goals and driving performance in fast-paced environments.Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

17
17
years of professional experience

Work History

Mental Health Technician

Clive Behavorial Hospital
03.2023 - Current
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.

Remote Customer Service

Medicaid
02.2016 - 03.2024
  • Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
  • Enhanced customer service by developing feedback system that addressed client concerns promptly.
  • Delivered customer service to library patrons in-person, by telephone or electronically.

Sales Manager

Kmart
02.2013 - 01.2016
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Sales Manager

Edencrest at Riverwoods
03.2008 - 02.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Bachelor of Science - Healtcare

Grand Canyon University
Phoenix, AZ
05.2001 -

High School Diploma -

Chesapeake High School
Baltimore, United States
05.2001 -

Skills

  • Sales planning
  • Client relationship management
  • Sales reporting
  • Staff management
  • Verbal and written communication
  • Goals and performance
  • Sales expertise
  • Sales operations
  • Goal setting
  • Marketing strategy
  • Reliable customer service
  • Remote research

Timeline

Mental Health Technician

Clive Behavorial Hospital
03.2023 - Current

Remote Customer Service

Medicaid
02.2016 - 03.2024

Sales Manager

Kmart
02.2013 - 01.2016

Sales Manager

Edencrest at Riverwoods
03.2008 - 02.2013

Bachelor of Science - Healtcare

Grand Canyon University
05.2001 -

High School Diploma -

Chesapeake High School
05.2001 -

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