Summary
Overview
Work History
Education
Skills
Timeline
Generic

Precious Oisereime Asikoko

Upper Marlboro,MD

Summary


Professional with strong experience and readiness for Management and hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

11
11
years of professional experience

Work History

Concierge /Customer Service Representative

Guardian Service Inc.
09.2024 - Current
  • Maintaining checking in and out of client, residents and guest
  • Answering about 30 phone calls and providing valuable information’s to both residents and potential customers
  • Meeting the needs of any seeking solution to matters related to services provided
  • Helping to scheduling appointment
  • Checking approximately 40 emails and packages for proper allocation
  • Answering questions and concerns of Residents and potential customers
  • Maintaining calm and clean workplace environment
  • Reporting to supervisor
  • Drafting report note on every shift

Administrative/Sales Executive

Leon Management Group
11.2023 - 02.2024
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Giving advisory words to about 40 customers and presenting customers with an opportunity to make choices that will benefit customers most
  • Making quality and price a win-win option for customers
  • Helping customers in evaluating both the long and short-term benefits of the product they prefer
  • Make proper account and records of transactions
  • Report to supervisor
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Collaborated with other department managers to create a cohesive in-store experience that maximized cross-selling opportunities between departments.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Trained new associates to develop into productive team members with excellent product knowledge.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Maintained a clean and organized storefront at all times by enforcing strict housekeeping standards across the entire team.
  • Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company's mission and vision.
  • Implemented targeted marketing campaigns that drove traffic into the store, increasing overall footfall and conversion rates.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Built relationships with customers and community to establish long-term business growth.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Managed accounts to retain existing relationships and grow share of business.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Shift Supervisor and Customer Service

7-Eleven
06.2019 - 08.2023
  • Greet Customers with a welcoming smile
  • Provide and supervise the daily running of shift
  • Train New hires
  • Guide new hires and build capacity
  • Notify Management on items needed to supply
  • Taking care of goods and ensuring they are well placed and presented
  • Attending to customers by greeting, asking them what they need, most times helping them to locate what they want to get in the store
  • Ensuring customers are well served and satisfied before leaving the store
  • Answering of phone calls
  • Giving customers a conducive atmosphere by making them smile or laugh before leaving
  • Reporting back to the higher manager on compliant by the customers and suggesting ways to solving the challenges

Concierge/Executive Assistant

Zinth Corporation
04.2014 - 05.2019
  • Greet and welcome guess and Potential Customers and confirm reservations
  • Answer phone calls and give the desired information
  • I Organize and schedule meetings
  • Train New Hires, re-train old staff on updated procedures
  • Record keeping of staff and assist with payroll
  • Prepare meeting agendas, perform research for meetings and take minutes
  • Manage the diaries and schedules
  • Communicate with Board Members, schedule Board Meetings, and arrange meeting agendas
  • Liaise with clients and business guests
  • Project and event coordination
  • Book business travel arrangements
  • Oversee office correspondence
  • Liaise with Publicity, Sales, and HR teams
  • Liaise with other executives on behalf of the manager
  • Train new staff members
  • Prepare and deliver monthly reports

Education

High School Diploma -

Validential Corp.
California City, CA
02.2020

Some College (No Degree) - Dental Assistant

Alison Certification
Online

Some College (No Degree) - Human Resources Management

Prince George’s Community College
Maryland

CMT/CPR/FIRST AID Certification - Health Care Administration

NationaCPRFoundation
Maryland
01.2024

CNA Certified - Health And Wellness

Cambridge Academy
Maryland
01.2021

BSc - Psychology

Obafemi Awolowo University
Nigeria
01.2014

Skills

  • Customer service
  • Management skills
  • Packages scanning and sorting
  • Hospitality
  • Administrative skills
  • Phone call correspondence
  • Time management
  • Attention to detail
  • Clinical knowledge
  • Verbal and written communication
  • Driving skills
  • Computer proficiency
  • Microsoft, PowerPoint, emails, Google search, Excel
  • Data entry
  • Organizational skills
  • Multitasking abilities
  • Proactivity
  • Initiative
  • Ethical standards
  • Professionalism
  • Integrity
  • Dedication
  • Software learning
  • Interpersonal skills
  • Team leadership and team work
  • Decision-making
  • Staff training and development and management
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Sales techniques
  • Conflict resolution
  • Lead generation
  • Salesforce management
  • Safety procedures
  • Coaching and mentoring
  • Innovation management
  • Positive attitude
  • Adaptability and flexibility
  • Excellent communication
  • Training staff and development
  • Good judgment
  • Active listening
  • Problem-solving aptitude

Timeline

Concierge /Customer Service Representative

Guardian Service Inc.
09.2024 - Current

Administrative/Sales Executive

Leon Management Group
11.2023 - 02.2024

Shift Supervisor and Customer Service

7-Eleven
06.2019 - 08.2023

Concierge/Executive Assistant

Zinth Corporation
04.2014 - 05.2019

High School Diploma -

Validential Corp.

Some College (No Degree) - Dental Assistant

Alison Certification

Some College (No Degree) - Human Resources Management

Prince George’s Community College

CMT/CPR/FIRST AID Certification - Health Care Administration

NationaCPRFoundation

CNA Certified - Health And Wellness

Cambridge Academy

BSc - Psychology

Obafemi Awolowo University

Similar Profiles

CREATE PROFILE
Precious Oisereime Asikoko