Precious Anne Lusung
Certified Pharmacy Technician
Las Vegas,NV
Summary
Proven at Walgreens as a Certified Pharmacy Technician, prepared to assist pharmacists with preparing prescriptions. Safety-oriented and well-organized with solid good relationship-building and multitasking skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level pharmacy position. Ready to bring positive attitude and commitment to continuous learning and growth..
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Walgreens
07.2023 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced patient satisfaction by providing efficient immunization services in a timely manner.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email in daily basis.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Contributed to improved patient adherence by providing clear medication instructions and addressing concerns or questions promptly.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute 100% accuracy.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. (Patient care portal/MTM)
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Assisted other Walgreens location (out of state) for 15 days with a requisition to help train new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Designated Hitter
Walgreens
03.2021 - 07.2023
- Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
- Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
- Collected co-payments or full payments from customers.
- Completed mandatory training hours, gaining valuable knowledge of pharmaceutical industry practices and procedures.
- Continuously expanded knowledge base through ongoing engagement in continuing education opportunities related to pharmaceuticals and best practices within the industry.
- Contributed to the overall success of the pharmacy setting through active participation in collaborative problem-solving sessions and sharing valuable insights gained during trainee experience.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Obtained 500+ hours of Pharmacy experience within 2 years to take the PTCB exam while managing my department duties
Cosmetics Department Lead
Walgreens
06.2014 - 03.2021
- Increased overall sales with effective merchandising strategies, including creative displays and promotional events.
- Maintained a clean, visually appealing cosmetics department by regularly updating displays and organizing products according to brand guidelines.
- Reduced out-of-stock items by closely tracking inventory levels, placing timely orders, and effectively managing backorders.
- Fostered a positive work environment that encouraged teamwork, open communication, and continuous learning among staff members.
- Collaborated with store management to develop marketing initiatives that drove foot traffic and increased brand awareness.
- Improved customer satisfaction by providing personalized product recommendations and makeup application techniques.
- Maintained accurate inventory and sales records for department.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Handled day-to-day shipping and receiving overseeing more than 80+ packages per day.
Customer Service Associate
Walgreens
09.2012 - 06.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Increased revenue by cross-selling and upselling products and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Protected products from damage by using proper packaging and bagging techniques.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Some College (No Degree) - Nursing
Nevada State College At Henderson
Henderson, NVHigh School Diploma -
Liberty High School
Las Vegas, NV05.2012
Skills
- Fast learner
- Problem-solving skills
- Insurance Billing
- Medication Dispensing
- Workflow Optimization
- Team Collaboration
- Active Listening
- Answering customer questions
Accomplishments
- Was selected joined with 6 other pharmacy team members to help pharmacies with an acquisition in Michigan Walgreen locations.
- Assist my Store Manager and pharmacist by administering vaccines to patients for their clinic through Walgreens company.
Certification
- CPhT - Certified Pharmacy Technician
- Certified in Immunization
- CPR certified
Baking
I love to bake cakes, cupcakes and anything delicious that comes to mind.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leaveStock Options / Equity / Profit Sharing401k match4-day work weekTimeline
Certified Pharmacy Technician
Walgreens
07.2023 - Current
Designated Hitter
Walgreens
03.2021 - 07.2023
Cosmetics Department Lead
Walgreens
06.2014 - 03.2021
Customer Service Associate
Walgreens
09.2012 - 06.2014
Some College (No Degree) - Nursing
Nevada State College At Henderson
High School Diploma -
Liberty High School
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