Precious Celeste Cesar
San Antonio,TX
Summary
Proven track record in enhancing customer satisfaction and retention at Transcom, adept in building rapport and managing documentation efficiently. Demonstrated financial acumen through innovative discount strategies, increasing loyalty by 20%. Expert in property maintenance, ensuring safe and welcoming environments across various roles. Skilled in transforming challenges into opportunities, driving results and exceeding employer expectations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Transcom
01.2018 - 01.2019
- Maintained up-to-date knowledge of product and service changes.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Environmental Services Housekeeper
Methodist Hospital Healthcare System
03.2020 - 03.2021
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
Inbound Call Agent
Alorica
01.2022 - 03.2023
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Researched and resolved customer complaints and disputes related to credit card accounts.
- Built strong relationships with customers to increase retention and loyalty.
Apartment Leasing Agent
Apartment Solutions
11.2023 - 08.2024
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
Leasing Consultant
Barcelo Apartments
03.2022 - 01.2024
- Showed and leased apartment units to future residents with a high degree of customer service while meeting monthly lease quotas.
- Prepared and coordinated model and target apartments
- Developed and maintained an ongoing resident retention program under the direction of the property manager,
Education
High School Diploma -
SA Leadership Academy
San Antonio TX05.2018
Skills
- Building rapport
- Documentation Management
- Financial Acumen
- Property Maintenance
Timeline
Apartment Leasing Agent
Apartment Solutions
11.2023 - 08.2024
Leasing Consultant
Barcelo Apartments
03.2022 - 01.2024
Inbound Call Agent
Alorica
01.2022 - 03.2023
Environmental Services Housekeeper
Methodist Hospital Healthcare System
03.2020 - 03.2021
Customer Service Representative
Transcom
01.2018 - 01.2019
High School Diploma -
SA Leadership Academy
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