Summary
Overview
Work History
Education
Skills
Timeline
Generic

Predrag Jovanovic

Aspen,CO

Summary

Dynamic and results-driven General Manager with a proven track record at Casa Tua Hotel and Restaurant. Expert in operations management and team building, I enhanced service delivery and optimized resource allocation, leading to improved customer satisfaction. Skilled in problem resolution, I implemented training programs that elevated staff performance and operational efficiency.

Overview

19
19
years of professional experience

Work History

General Manager

Casa Tua Hotel and Restaurant
08.2022 - Current
  • Assisted in managing daily operations to ensure efficient workflow and customer satisfaction.
  • Supported team members by learning operational procedures and enhancing service delivery.
  • Collaborated with staff to maintain inventory levels and optimize resource allocation.
  • Engaged in training sessions to improve product knowledge and operational efficiency.

Food and Beverage Manager

Ritz-Carlton
04.2022 - 07.2022
  • Oversaw daily operations of food and beverage service, ensuring quality and consistency.
  • Managed inventory levels, optimizing stock to reduce waste and improve cost efficiency.
  • Trained and mentored staff on service standards and operational best practices.
  • Developed and implemented seasonal menu changes to enhance guest experience.

Manager

Casa Tua Hotel and Restaurant
11.2018 - 03.2022
  • Oversaw daily operations, ensuring adherence to quality standards and best practices.
  • Led team meetings to align goals and improve workflow efficiency.
  • Developed training programs to enhance staff performance and operational knowledge.
  • Implemented process improvements that streamlined operations and reduced delays.

Server

Casa Tua Hotel and Restaurant
05.2016 - 10.2018
  • Delivered exceptional customer service, enhancing dining experiences and fostering repeat business.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new team members on menu offerings and service protocols, improving team efficiency.
  • Managed cash register operations, ensuring accurate transactions and balanced cash drawers.

Server

Casa Tua Hotel and Restaurant
12.2011 - 05.2016

Server

Bice Restaurants
08.2009 - 11.2011

Head Server

Carnival Cruise Lines
08.2006 - 05.2009
  • Trained and mentored junior servers on menu knowledge and customer service standards.
  • Streamlined table turnover processes to enhance guest satisfaction and optimize seating efficiency.
  • Coordinated with kitchen staff to ensure timely food delivery and quality control of dishes.
  • Managed server schedules and delegated responsibilities to maintain optimal workflow during peak hours.

Education

Bachelor of Science - Hospitality And Tourism Management

University of Belgrade
Belgrade, Serbia

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player

Timeline

General Manager

Casa Tua Hotel and Restaurant
08.2022 - Current

Food and Beverage Manager

Ritz-Carlton
04.2022 - 07.2022

Manager

Casa Tua Hotel and Restaurant
11.2018 - 03.2022

Server

Casa Tua Hotel and Restaurant
05.2016 - 10.2018

Server

Casa Tua Hotel and Restaurant
12.2011 - 05.2016

Server

Bice Restaurants
08.2009 - 11.2011

Head Server

Carnival Cruise Lines
08.2006 - 05.2009

Bachelor of Science - Hospitality And Tourism Management

University of Belgrade

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