Predrag Kundacina
Beograd,00
Summary
Dynamic Regional Operations Manager with a proven track record at STI Moving and Storage, driving $14M in annual revenue. Expert in sales strategy development and customer service excellence, I leverage effective communication and financial software proficiency to enhance operational efficiency and foster strong client relationships.
Overview
15
15
years of professional experience
Work History
Regional Operations Manager
STI Moving and Storage
Skokie, IL
06.2018 - 01.2025
- Led sales team generating $14M in annual household moving revenue.
- Oversaw customer service department and human resources to enhance operational efficiency.
- Managed all company social media accounts to support online marketing initiatives.
- Assisted local and long-distance dispatch departments to ensure seamless operations.
US Cash Management
NCR Corporation
12.2014 - 05.2018
- Company Overview: Information – AMC IM / UK Team
- Ordering cash for East and West coast of the USA in large amount (daily) and preparing forecasting.
- Act as single point of contact for NCR Financial customers with Incident Management Services.
- Take ownership of service request from customer and ensure timely and satisfactory resolution of problem.
- Provide accurate and creative solutions to user problems of moderate nature to maximize user productivity.
- Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches.
- Research, resolve, and respond to questions received via telephone calls, letters, and call backs in a timely manner, in accordance with current standards.
- Acquire and maintain current knowledge of relevant product offerings and support policies.
- Information – AMC IM / UK Team
Asset Manager
Terra Firma Equities, LLC
El Segundo
07.2011 - 12.2013
- Responsible for overseeing the physical, administrative, and financial performance of the property portfolio.
- Maintained close relationships with lenders, investors, and property management firms.
- Managed day-to-day administrative work: answering phone, scheduling appointments, organizing conferences.
- Leased over 200 units throughout the Los Angeles area.
- Responsible for quarterly, annual reporting, compliance follow-up, and all quarterly meetings.
- Verified inputted data for accuracy and adherence.
- Assisted in escrow closings for properties.
Public Relations Manager (intern)
ProFerroM
Belgrade
01.2010 - 09.2010
- Planned and carried out staff meetings: created agendas to utilize time efficiently, followed-up appropriately with various vendors.
- Created schedules for steel delivery and administered timelines for various work sites and plans.
- Assisted with payroll administration and clerical responsibilities.
- Managed and oversaw all employees.
- Responsible for coordinating man power and materials to complete fabrication of steel projects within allotted time and budget.
Education
Master of Arts - Communication
Northridge Cal State University
Northridge03-2014
Bachelor of Arts - Communications, Public Relations and Marketing
Belgrade University
Belgrade, Serbia05.2011
Skills
- Microsoft Office Suite
- Financial software proficiency
- Email and calendar management
- Property management systems
- Sales strategy development
- Customer service excellence
- Incident resolution strategies
- Time optimization techniques
- Effective communication skills
Languages
English
First Language
Timeline
Regional Operations Manager
STI Moving and Storage
06.2018 - 01.2025
US Cash Management
NCR Corporation
12.2014 - 05.2018
Asset Manager
Terra Firma Equities, LLC
07.2011 - 12.2013
Public Relations Manager (intern)
ProFerroM
01.2010 - 09.2010
Master of Arts - Communication
Northridge Cal State University
Bachelor of Arts - Communications, Public Relations and Marketing
Belgrade University
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