Predrag Stijovic
Belgrade
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Passionate about frontend development with a strong desire to grow as a frontend engineer.
Overview
7
7
years of professional experience
Work History
Help Desk Administrator
Orion Telekom
01.2025 - Current
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs (solving minor issues on the infrastructure).
- Trained and supported end-users with software, hardware, and network standards and use processes.
Shift Leader
Orion Telekom
09.2024 - 01.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Technical Support Admin
Orion Telekom
11.2023 - 01.2025
- Responsible for offering quick tech support via phone, email and fixing issues solo for swift solutions.
- Team up across departments for complex problems.
- Log interactions for future improvements.
Advisor Assistant
Advice me 011
03.2018 - 10.2023
- Active communication with clients in order to ensure the quality of the services provided.
- Technical support in provided services and reporting.
Cashier
Exchange office "Domun"
10.2018 - 11.2019
- Responsible for cash transactions, recordings and money validity for all transactions.
Education
Internet technologies -
ICT College of Vocational Studies
05.2025
Skills
- MikroTik
- Incident management
- Helpdesk support coordination
- Software troubleshooting
- Client relationship management
- Network troubleshooting
- Front end web development
- Attention to detail
- JavaScript
- Code debugging
- CSS
- HTML
- jQuery
Languages
Serbian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hobbies and Interests
- Sports
- Board games
Other
Driver’s license: Category B
Timeline
Help Desk Administrator
Orion Telekom
01.2025 - Current
Shift Leader
Orion Telekom
09.2024 - 01.2025
Technical Support Admin
Orion Telekom
11.2023 - 01.2025
Cashier
Exchange office "Domun"
10.2018 - 11.2019
Advisor Assistant
Advice me 011
03.2018 - 10.2023
Internet technologies -
ICT College of Vocational Studies
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