Preethi Dayalan
Round Rock,TX
Summary
- With over 7 years of experience in project management and leading operations for a 15-member team, both onsite and offshore.
- I have developed a strong skill set in effectively managing and coordinating complex projects. Expertise in process improvement, identifying issues, providing user-focused improvements, and influencing cross-functional teams. Proven track record in customer and vendor management, successfully navigating competing demands across program portfolios.
- Comfortable communicating cross-functionally and across management levels in both formal and informal settings.
- Demonstrated ability to handle functional and automation testing, while showcasing strong people management skills by hiring and nurturing talented programmatic and user-level personnel.
- Effective communication of problem impacts and understanding business requirements.
- Strong organizational skills for tracking multiple test executions simultaneously and synthesizing results.
- Rich experience spans across the Retail, Banking & Insurance domain (including Basel II Compliance), as well as healthcare projects.
- Proficient in both agile and waterfall methodologies with continuous integration.
- Provide management with necessary metrics, reports, and schedules for project success. Skilled in creating budgets based on requirements and effort management. Actively involved in status tracking and project management activities across teams. Strong collaboration skills working with multiple vendors and geographically distributed teams.
- Ability to build business and operational metrics to identify trends and areas for improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Project Manager
Apple
03.2020 - 12.2024
- Company Overview: This project involves managing team of 5 at onsite and 14 at offshore for Retail Austin
- Activities include identifying and onboarding new talents, project budgeting for each fiscal year and communicating with clients on process and project improvement activities
- Met project deadlines without sacrificing build quality or workplace safety.
- Also involved in performance review of the team that helps them to move in their career
- Identified plans and resources required to meet project goals and objectives.
- Also involved in testing activities for Today at Apple application
- Managed projects from procurement to commission.
- This project involves managing team of 5 at onsite and 14 at offshore for Retail Austin
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Developed and implemented project plans and budgets to ensure successful execution.
Project Manager
Neiman Marcus
01.2020 - 03.2020
- Company Overview: This project involves testing of multiple applications for production incidents which are logged in with high priority tickets
- It also involved in identifying the regression test cases that can be automated so that it reduces manual effort to 50%
- Communication with clients about project status, metrics reporting, talent acquisition and budgeting
- Taking care of delivery operations across the team
- This project involves testing of multiple applications for production incidents which are logged in with high priority tickets
- Met project deadlines without sacrificing build quality or workplace safety.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Monitored project progress, identified risks and took corrective action as needed.
Project Manager
PepsiCo
05.2018 - 12.2019
- Company Overview: This project involves migration of Mainframes systems to SAP
- This project also involves formatting of data present in mainframe systems so that it matches the format in DB and no truncation/data error happens while loading the data into SAP
- This project involves migration of Mainframes systems to SAP
- Identified plans and resources required to meet project goals and objectives.
- Planned, designed, and scheduled phases for large projects.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Technical Test Lead
Bank of America
10.2016 - 04.2018
- Company Overview: This project involves mainframes application maintenance for both online and batch applications and involves data conditioning for all applications
- Project involved in transitioning the mainframe applications to JAVA based applications, so all the mainframe application scripts are migrated to UFT based scripts
- Requirements Analysis, Effort estimation and Planning, Preparation of Test Plan, Test plan review, Execution of Test cases, Reporting of Test Defects (Track open defects to closure), Onsite coordination and participated in reviews
- This project involves mainframes application maintenance for both online and batch applications and involves data conditioning for all applications
Technical Test Lead
DTCC
11.2015 - 09.2016
- Company Overview: This project involves infrastructure functional testing for VDI and non-VDI related applications
- Test Plan Preparation, Test Requirements Analysis, Preparation of Test scripts (Login VSI), Execution of Test cases using Login VSI Tool, Reporting of Test Defects (Track open defects to closure), Onsite coordination and participating in reviews
- This project involves infrastructure functional testing for VDI and non-VDI related applications
Technical Test Lead
Bank of America
04.2013 - 10.2015
- Company Overview: This project involves mainframes application maintenance for both online and batch applications and involves data conditioning for all applications
- Requirements Analysis, Preparation of Test Plan, Test Plan review, Execution of Test cases, Reporting of Test Defects (Track open defects to closure), Onsite coordination and participated in reviews and providing sign off
- This project involves mainframes application maintenance for both online and batch applications and involves data conditioning for all applications
Technology Analyst
Allstate Insurance
07.2012 - 03.2013
- Company Overview: This project involved in analyzing the billing system and preparing test plans, test strategy plans
- It also involves reviewing the technical design and test plans, verifying test results and providing optimal solutions in case of any performance issues
- Requirements Analysis, Preparation of Test Plan, Test estimates preparation and review, Execution of Test cases, Reporting of Test Defects (Track open defects to closure), Onsite coordination and participating in reviews
- This project involved in analyzing the billing system and preparing test plans, test strategy plans
Technology Analyst
Mass Mutual Insurance
03.2012 - 06.2012
- Company Overview: This project involved in developing a desktop portal for Call center Associate and Producers using PEGA
- This project follows agile methodology in developing the CESP desktop portal and Producers Self Service portal for agents
- The test plans and defects are uploaded in QC
- Responsibilities included client interaction in gathering requirements, review of test plans and defect testing
- This project involved in developing a desktop portal for Call center Associate and Producers using PEGA
Technology Analyst
CONSECO Insurance
06.2010 - 02.2012
- Company Overview: This project involved in maintenance of Agent Compensation systems
- This system basically handles 3 different applications CIS, PAL and ACS
- CIS system has online screens that allow the user to view the agent details, update his course and license details
- This system also handles generating reports about the agent's details to third party
- PAL system handles agent personal details and generating the email-id's for the newly added agents
- This system handles batch jobs and validates agent's license
- ACS system involves payment processing for the agents on semi-monthly basis
- They also handle commission processing for the agents
- Requirements Analysis, Design Documentation and Coding, Preparation of Test plan, Unit Testing, Documentation, Production Support and Bug fix
- Review of project deliverables
- This project involved in maintenance of Agent Compensation systems
Technology Analyst
CVS Pharmacy
01.2010 - 05.2010
- Company Overview: This project involved expansion of PATIENT number in HBS application
- These applications involved adding new include that defines the length of the variable that needs to be expanded
- The project is divided into different lots under which are in turn divided into bubbles
- The program is executed in UNIX environment and patient details are stored in ISAM file
- Requirement Analysis, Design documentation and Coding, Unit Testing, System Testing, Regression Testing, Documentation, Review of project deliverables
- This project involved expansion of PATIENT number in HBS application
Senior Software Engineer
Horizon Medical Policy Insurance
06.2008 - 12.2009
- Company Overview: This project involved testing of medical policies in QNXT application
- This project also involves preparing test data for the test cases, preparing test plan and execution of the test cases
- Test data is retrieved from the production database using SQL queries
- Requirement Analysis, Med Pol Unit Testing, System Testing, Regression Testing, Documentation, Review of project deliverables
- This project involved testing of medical policies in QNXT application
Software Engineer
WellPoint Health Insurance
01.2007 - 05.2008
- Company Overview: This project involved maintenance of Membership applications like enrolment, billing and payment processing and Production support
- Membership application allows enrolment of subscribers, groups through online screens
- Responsibilities included research and resolving technical issues, requirements analysis, preparation of detail design and Test plans, coding, performing unit testing and DP activities
- This project involved maintenance of Membership applications like enrolment, billing and payment processing and Production support
Education
Bachelor of Information Technology -
ANNA UNIVERSITY
CHENNAI05.2006
Skills
- Project tracking
- Workforce training
- Systems implementation
- Feasibility analysis
- Work flow planning
- Project planning
- Quality assurance and control
- Customer relations
- Project estimation and bidding
- Schedule management
- Agile methodology
- Cross-functional coordination
Certification
AHIP Part A & Part B
Technical Profile
DB2, SQL Server, MS Access, Windows, Unix, COBOL, CICS, JCL, REXX, TPNS, C/C++, SQL Server, Java, Oracle
Timeline
Project Manager
Apple
03.2020 - 12.2024
Project Manager
Neiman Marcus
01.2020 - 03.2020
Project Manager
PepsiCo
05.2018 - 12.2019
Technical Test Lead
Bank of America
10.2016 - 04.2018
Technical Test Lead
DTCC
11.2015 - 09.2016
Technical Test Lead
Bank of America
04.2013 - 10.2015
Technology Analyst
Allstate Insurance
07.2012 - 03.2013
Technology Analyst
Mass Mutual Insurance
03.2012 - 06.2012
Technology Analyst
CONSECO Insurance
06.2010 - 02.2012
Technology Analyst
CVS Pharmacy
01.2010 - 05.2010
Senior Software Engineer
Horizon Medical Policy Insurance
06.2008 - 12.2009
Software Engineer
WellPoint Health Insurance
01.2007 - 05.2008
Bachelor of Information Technology -
ANNA UNIVERSITY
Similar Profiles
Trevor PaulsenTrevor Paulsen
Technical Expert at AppleTechnical Expert at Apple
Maryam Qra QuoshiMaryam Qra Quoshi
Crew Member at AppleCrew Member at Apple
Myriam SantiagoMyriam Santiago
Spanish Tech Support Advisor at AppleSpanish Tech Support Advisor at Apple