Preethi Rachel Eswaran

Client : Travelers Insurance USA (Nov 2021 - May 2023)

• Developed and implemented Knowledge Management Framework to increase efficiency and improve overall business performance
• Instrumental in performing crucial requirements gathering for a major platform revamp, contributing to an increase in user accessibility
• Designed, implemented and tested a new AI applications to support daily operations, resulting in an increase in user satisfaction and performance
• Developed functional specifications and use cases to guide software development and testing
• Conducted gap analysis and process modelling to identify areas for process improvement. Created end user training manuals for 50+ employees withing the department
• Met with project teams regularly to manage stakeholders' expectations, track development and ensure delivery of products within timeline and budget
• Developed test strategy, test scenarios, test cases for System integration testing and User Acceptance testing.
• Led training sessions for end-users, resulting in a 40% increase in user satisfaction.

Client : Travelers Insurance USA ((June 2019 - October 2021)

• Streamlined the process for deployment of code to application servers which reduced human errors and led to faster release cycles
• Migrated applications and the IT infrastructure from one line of business to another line of business
• Identified potential process improvements and streamlined existing processes by leading the creation of process mapping and workflow diagrams
• Worked on User Stories, Product Backlog management and used Rally to track the progress in an Agile environment
• Managed the User Acceptance Testing process, resulting in fewer production issues
• Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in a 25% decrease in overall project duration.

Client : Travelers Insurance Canada (Dec 2017- May 2019)

• Worked on Feature Enhancements of Policy Centre & Insurance related applications for different Business lines such as Personal Insurance & Business Insurance
• Conducted Scope management & requirements change management to ensure project completion on time while meeting project timelines & stakeholder requirements
• Experienced in Incident Management and Release Management. Analyzed & resolved incidents to quickly to mitigate impact and restore functionality of the applications
• Collaborated with product managers and a development team to develop use cases, identify and resolve issues and
• Performed and coordinated User Acceptance and System Integration testing leading to a 10% reduction in post deployment issues and conducted root cause analysis of test defects and implemented fixes
• Effectively utilized Rally & Jira for project management, streamlining the development process and reducing project timelines
• Provided training and technical support to end-users on new software features and functionality

• Provided technical support to users, achieving customer satisfaction rating and resolving 80% of issues within a 2-hour time frame
• Collaborated with cross-functional teams to troubleshoot and resolve critical system issues within a 24-hour timeframe, minimizing downtime and ensuring uninterrupted operations
• Developed and implemented system monitoring tools that improved system performance by 25% and reduced response time to critical alerts by 50%
• Tested and deployed new software releases. Coordinated user acceptance testing, leading to a 10% reduction in post-deployment issues