Preethy Cherian

• Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.
• Served as an advocate for intellectual freedom and privacy rights, ensuring patrons access to information without unnecessary restrictions or limitations.
• Assisted patrons in navigating databases, search engines, and catalogs for efficient retrieval of information needed using Inter Library Loans, e-media, and e-books.
• Promoted digital literacy among patrons by offering one-on-one assistance with e-resources and technology use.
• Handled complex non-routine patron issues using independent judgment, and devised suitable solutions following library policies and procedures.
• Gathered statistical analysis and reports of collection such as turnover rates and circulation stats using software such as Library IQ, Collection HQ and Director's Station to manage collection efficiency.
• Integrated archived Delaware collection into the online catalogue for in-house use for the public.
• Developed strong relationships with vendors, ensuring cost-effective acquisition of new materials while maintaining budgetary constraints.
• Safeguarded valuable historical documents by implementing rigorous preservation measures in line with industry standards.
• Ensured timely access to materials by managing interlibrary loan requests and acquisitions efficiently.
• Trained new staff members on reference procedures and techniques, ensuring consistent high-quality service delivery across the team.
• Oversaw media and periodical catalog by evaluating current collections regularly to identify outdated or underused materials for removal or replacement with more relevant content.
• Processed orders and invoices in automated by monitoring the material budget and maintained vendor relations
• Collaborated with team members to provide timely resolution of AV and technical issues or obstacles and achieve smooth operation.

• Developed and executed yearly budgets to purchase yearly acquisition of books, periodicals, supplies and computer software and hardware.
• Educated patrons on use of Internet as reference tool to access latest information and differentiate between relevant and irrelevant sites and material.
• Located desired customer items through interlibrary loan system and coordinated deliveries.
• Aided librarians in collection development activities, using knowledge of patron needs to recommend relevant additions.
• Set up computer and digital device access, providing assistance with use and operation.
• Assisted patrons with printing and copying according to personalized requirements.

• Managed circulation and page staff by recruiting, training, scheduling, and task delegation for optimal results.
• Provided exceptional customer service, addressing patron concerns and resolving circulation issues promptly.
• Streamlined circulation processes by expertly managing check-in and check-out procedures for various materials.
• Contributed to overall library efficiency by assisting in circulation desk duties such as checking out materials and managing holds.
• Evaluated and adapted library practices to support the institution's mission and adapt to evolving patron needs.
• Developed and updated instructional documents (procedures manual) to train the support staff on-boarding.
• Trained new staff members on library circulation procedures, fostering a cohesive team dynamic.
• Ensured smooth operations during staff absences, by scheduling coverage for circulation and page duties.
• Contributed to the achievement of annual performance goals by actively participating in strategic planning discussions.
• Monitored library environments to maintain safe, hazard-free settings.
• Processed library card applications and maintained patron records with accurate contact information.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Answered patron questions in-person or by phone regarding library services and resources.
• Collected fees, fines and donations for balanced library finances.
• Stayed up-to-date on library policies and procedures to smoothly enforce standards.
• Developed effective communication channels within the circulation team, promoting a cohesive and cooperative work environment.
• Mitigated librarian workload by independently managing basic patron requests and locating materials.
• Monitored patrons to enforce adherence to library policies for material management and behavior.
• Collaborated with library staff to develop and implement circulation policies, enhancing overall service quality.
• Effectively handled challenging situations involving overdue books or disputes about fines, resulting in amicable resolutions.
• Conducted regular inventory audits to maintain accurate records of library materials and identify items in need of replacement or repair.
• Implemented strategies to increase membership numbers, including targeted marketing campaigns and community outreach efforts.
• Ensured compliance with all relevant state regulations for library operations, maintaining an organized and professional environment at all times.
• Optimized shelving procedures amongst staff members, leading to improved organization throughout the entire facility''s collection areas.

• Assisted Principal Library Assistant with circulation activities and circulation desk operations.

• Explained and interpreted library policies and procedures to patrons.

• Issued and received all items loaned to customers, including reserves, inter-system and intra-system loans.

• Assisted patrons locate juvenile and adult multimedia materials, books, and periodicals.

• Processed serials collection and communicated with vendors to fulfill claims.

• Used library database to assist patrons with their library account, material holds, and fines by phone and in-person.

• Helped public with the use of technology including computer programs, internet and copier machine.

• Aided patrons with checking out and checking in books using the SirsiDynix Symphony circulation system.

• Communicated with customers about the use of library resources and facilities.