Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Preeti Jakulla

ROCKVILLE,MD

Summary

Accomplished Claims Analyst and Representative at UnitedHealth Group, adept in claims resolution and critical thinking, enhanced operational efficiency by streamlining claims processing. Compassionate Voluntary Assistant with experience in providing essential support to non-profit organizations and community services. Possess strong interpersonal skills, skilled at fostering positive relationships with diverse groups of individuals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Voluntary Assistant

Non Profit Organization
Gaithersburg, MD
06.2021 - Current

School:

  • Presented workshops on a variety of topics related to volunteering at schools, libraries and community centers.
  • Provided administrative support to staff members, such as sending Emails and organizing events.

Church:

  • Developed and implemented lesson plans based on curriculum objectives.
  • Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
  • Gathered feedback from volunteers regarding their experiences interacting with members of the church.
  • Provided support during live broadcasts of events sponsored by the church organization.

Household Manager

Self-employed
Rockville, MD
01.2017 - Current
  • Assisted with grocery shopping and meal preparation for the family.
  • Maintained detailed records of household bills and payments for accounting purposes.
  • Provided transportation services for family members when needed.
  • Coordinated family activities such as vacations, visits to relatives, and special events.
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.
  • Managed scheduling for all appointments, including medical, and dental visits.
  • Assisted families in planning and preparing nutritious meals.
  • Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
  • Handled communications between family members and external parties such as schools or employers.

Family Owned Business Operational Manager

Jaks Services
Rockville, MD
06.2017 - 12.2022
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Coordinated logistics between suppliers, customers, warehouses and distribution centers.
  • Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
  • Managed scheduling, follow-ups, and inventory control.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Claims Analyst

UnitedHealth Group
Hyderabad, Telangana
03.2014 - 04.2016
  • Verified documents to ensure accuracy of information provided by customers.
  • Reviewed customer claims, identified discrepancies and determined appropriate course of action.
  • Assessed processing reports each day to effectively submit claims.
  • Worked effectively in team environments to make the workplace more productive.
  • Reviewed and processed insurance claims following company procedures and industry regulations.
  • Managed workload effectively to ensure timely processing of claims within designated deadlines.
  • Prepared detailed reports on claim status, payment history, and other relevant information.
  • Assessed medical records for coverage eligibility and benefit accuracy.

Claims Representative

UnitedHealth Group
Hyderabad, Telangana
10.2012 - 02.2014
  • Evaluated and processed insurance claims according to company policies and industry standards.
  • Signed payment approvals accepted claims.
  • Processed a high volume of claims efficiently while maintaining quality standards.
  • Assisted new policyholders with processing claims.
  • Served as subject matter expert for non-standard coverage questions, property damage, and collision.
  • Prepared and reviewed insurance-claim forms and related documents for completeness.
  • Conducted training sessions for new hires on claims processing procedures and best practices.
  • Collaborated with fellow team members to manage large volume of claims.
  • Analyzed claims data to identify trends and recommend changes to reduce risk and prevent fraud.
  • Examined claims, records and procedures to grant approval of coverage.
  • Completed day-to-day duties accurately and efficiently.

Education

Bachelor of Science - Pharmacy

Avanti Institute of Pharmaceutical Sciencess
Telangana India
06-2011

Skills

  • Claims
  • Problem-solving abilities
  • Claims resolution
  • Determine coverage
  • Verify data
  • Critical thinking
  • Investigate claims
  • Relationship building
  • Policy analysis
  • Decision-making skills
  • Lesson planning
  • Record keeping
  • Event organization
  • Feedback collection
  • Customer service
  • Client communication

Languages

English
Full Professional
Telugu
Native/ Bilingual
Hindi
Limited

Certification

Awarded as star performer thrice for the several quarters in United health group.

Awarded as best team player for being encouragement to other team members to be more collaborative.

Timeline

Voluntary Assistant

Non Profit Organization
06.2021 - Current

Family Owned Business Operational Manager

Jaks Services
06.2017 - 12.2022

Household Manager

Self-employed
01.2017 - Current

Claims Analyst

UnitedHealth Group
03.2014 - 04.2016

Claims Representative

UnitedHealth Group
10.2012 - 02.2014

Bachelor of Science - Pharmacy

Avanti Institute of Pharmaceutical Sciencess