Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Preeti Pillai

Dallas,Texas

Summary

Associate Director with 23+ years of expertise in Waterfall and Agile program and product management, digital engineering, and strategic planning, with extensive experience in retail (supply chain, digital hospitality, data warehouse, licensing sales, eCommerce, and order management system integrations with 3PLs and middleware) and finance sector (sales, cost, and inventory - data management and related analytics). Implemented large- to medium-scale programs from concept to production. Worked across Engineering and Business teams to meet overall product objectives. Led the program core team composed of Architecture, Design, Supply Chain, Platform, Product, Software, Ecosystem, Quality, and Business functions. Highly skilled Associate Director with background in strategic planning, team leadership, and project management. Strengths lie in communication, problem-solving and negotiation skills that foster strong relationships and drive operational success. Previous work has resulted in streamlined processes, improved productivity, and enhanced employee engagement.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Associate Director - Tech Program/Product Management

LTIMindtree
09.2022 - Current
  • Domain: Supply Chain Analytics, Licensing Sales, FP&A Products, Digital Hospitality Team Size: 50+ (Onsite/Offshore Model)
  • Requirements Gathering: Discover, Analyze, Gather, and document requirements relating to functionality, performance, enhanced user experience, personalization/customization and engage with various IT/Non-IT partner teams to enhance UX Experience.
  • Stakeholder Collaboration: Collaborate with product owners, product development team, UX/UI Designers to develop/release product features/enhancements for weekly/monthly/quarterly releases as per prioritized roadmap.
  • Program Finance, Cost and Risk Management: Develop Annual Program Budgets/Forecasts based on program/portfolio Roadmap, Track financial metrics - IRR, ROI at program, project level. Identified and assessed program/project risk and provided milestone, status updates to Business/IT stakeholders and Executive Steering Committee.
  • Program Roadmap: Own/Maintain/Manage Quarterly Product Roadmap, driving progress of epics/features through user stories, requirement questionnaires, checklists, and provide technical feasibility/high level effort estimates for new features/feature enhancements/enablement for Loreal brands.
  • Program/Project management: Scheduled regular meetings with the Product Owner, Scrum Masters, Technical Architects, Developers, Test Engineers to review/discuss/prioritize new requests/enablement. Ensured priorities are correctly reflected, stories are rich in detail and provide status updates on features/enhancements implemented by Product development team. Conducted product backlog refinement and backlog grooming sessions with Business and IT stakeholders. Co-ordinated integration points with 3rd party vendors/Infrastructure and platform support, aligning dependencies/priorities and customization as per product roadmap.

Sr Program Manager

Iris Software
06.2021 - 09.2022
  • Team Size: 30+ (Onsite/Offshore Model)
  • Requirement Gathering: Migrated market risk transactional data from Oracle RDMS to Big Data Hadoop platform, create newer data models, optimize data flows, using Informatica pipelines, with batch processing, and automated workflows.
  • Provided Historical Variance (HVAR) metrics with trend analysis and drilldown capability in Tableau reports for multiple trade desks, updated on a pre-determined frequency based on data inflows from upstream systems.
  • Strategic Planning: Developed, documented program strategy, objectives with product and technical road map, in alignment with business and stakeholder goals and milestones. Led Product team for end-to-end product development lifecycle.
  • Program/Project management: Developed program plan, prioritizes, coordinated design and delivery of products or features to release product. Documented business and technical requirements for product execution. Created User stories, owned and delivered product roadmap from developing wireframes to testing and rolling out new features. Tracked the progress of the project delivery cycles, prioritize features, and manage backlogs through an agile process. Collaborated with designers, developers, and provided insights to align each process to the overall product vision. Provided operational support for end-users and resolved any post-rollout issues, tracked success metrics for product outcomes.

Sr. Program/Portfolio Manager

Beneficent
12.2019 - 06.2021
  • Team Size: 20+ (Onsite Only)
  • Requirement Gathering: Strategized, developed, built a new in-house e-commerce platform that provides a secure online way for customers to exit alternative asset investments, for cash, equity or debt securities based on individual customer needs based on inputs from Business stakeholders.
  • Designed UI/UX platform displaying various options available to exit alternative investments, use rules and data for user navigation to generate customized quotes for customers.
  • Integrated Salesforce Cloud with in-house built e-commerce platform to track conversion of platform visitors to customers. Generated BI reports based on transactional updates in Appian platform on sales, financial and operational data and metrics.
  • Program/Project Management: Worked closely with development teams to build and launch new products, features, and programs. Defined and organized the program, outlined tenets, analyzed data, and improved performance improvements, and influenced resource allocation for all stages of execution (from ideation to delivery). Owned planning, standups, demos, retrospectives, and the execution of sprints. Identified and monitored technical debt in check. Provided root-cause analysis for defects and ensured timely resolution of identified production defects. Managed IT Architecture and IT landscape, Data warehousing, and integrations between multiple applications across the enterprise. Determined Technical Feasibility of new requirements, analyzed systems architecture, and provided a comparative analysis of various reporting tools, ETL tools, and Cloud Data warehouse solutions.

Technical Project Manager

JC Penney
05.2018 - 11.2019
  • Team Size: 50+ (Onsite Only)
  • Requirement Gathering: Developed enhancements for Oracle Retail Merchandising system - configuring rules for core merchandising activities - product management, financial tracking. Co-ordinated and Managed cutover to Oracle Enterprise PO system for domestic and import orders. Created BI reports to improve data visibility for Perpetual Order and Stock inventory system, identifying shrinkage impact for inventory. Supported enhancements to e-commerce platform with search and personalization options, cleansing organizational and item hierarchies, test and validated that new products can be added to cart, fully priced inclusive of product level, customer level, and order level promotions and discounts.
  • Program/Project Finance: Created Annual Budgets/Forecasts, managed resourcing for onsite/offshore resources, tracking actuals vs forecasts variance, and developed reporting based on financial metrics - IRR, ROI on a monthly, quarterly, annual basis.
  • Program/Project Management: Converted high-level project requirements into actionable Sprints and deliverables for the project team. Facilitated sprint ceremonies - sprint planning, daily scrums, and retrospectives. Educated and reinforced scrum methodology and agile framework to team members and key stakeholders. Tracked and managed product backlog, burndown metrics, velocity, and task breakdown in JIRA. Facilitated the definition of project scope, goals, and deliverables and created project plans. Monitored, and provided status updates for all project components. Effectively identify, adjust for, and communicate downstream impacts of project changes. Navigated project changes effectively, remove barriers and coordinate with a variety of crossfunctional project team members. Prepared for engagement reviews and quality assurance procedure.

Program Manager/Principal Systems Analyst

Infosys Limited
01.2006 - 05.2018
  • Clients: Pfizer (9 years), Fidelity investments (3 years) Team Size: 20+ (Onsite - Offshore Model)
  • Requirement Gathering: Pfizer (9 years): Worked primarily on Siebel Campaign management application creating multi-stage, recurring, event-trigger campaigns, with detailed segmentation with a waterfall display of counts, for different datasets. Integrated the Siebel segmentation engine with Oracle Business intelligence platform, using DAC and Informatica for BI reports, displaying customer attributes, calculations, metrics, and data mining models. Implemented Clinical Trial Management Systems and Argus Pharma-vigilance programs. Fidelity (3 years): Developed primarily Oracle BI dashboards and reports for Defined Benefit and Defined contribution programs displayed at the net benefits website, in an iterative and incremental model, based on standardized UX design and product strategy and vision.
  • Program/Project Management: Completed Requirement Analysis, and UX design based on inputs from Business and IT stakeholders. Hands-on creation of marketing programs in Siebel, OBIEE reports, for Marketing and BI stakeholders. Documented, published, and implemented process flows for all phases of Software Development Life Cycle, standardizing templates for Project Charter, Project Management Plan, RACI Matrix, Work Breakdown Structure & Schedule, Deliverable Approval Matrix, and Test Strategy. Tested and validated pre-production deliverables for quality assurance and verified release readiness of the changes for Production deployments. Point of Contact for Audit reviews and RFCs. Co-ordinated and implemented Emergency Deployments. Reviewed post-production deliverables and Updates to living documents for all changes deployed to Production. Ensured information/documentation on the application's operational and business processes w.r.t is maintained. Provided Change Control documents on Application based Change requests for new releases, enhancements, bug fixes, and data updates. Provided details on the reason for the change, technical description, implementation plan, Impact statement, risk statement, pre-implementation statement, post-implementation testing, Support arrangements, escalation procedures, and Backup plans.

Audit and Assurance Manager

Deloitte Haskins and Sells/Suzlon Energy Limited
08.2001 - 01.2006
  • Evaluated efficiency and effectiveness of internal control system using audit plans to mitigate risks in the organization's working practices and operational/business processes.
  • Evaluated the efficiency of IT controls in a system-driven environment to safeguard confidential data and reduce the risk of lost data.
  • Collaborated with external partners to complete audits.
  • Performed audits of operational and financial areas to check compliance.
  • Analyzed financial statements and assessed the risk of material misstatements.
  • Evaluated Trends and market/economic conditions that impact an entity and commented on the enterprise's financial stability.
  • Identified and documented control exceptions and process improvement opportunities.
  • Evaluated entity's compliance with external regulations.
  • Performed data integrity checks in the internal accounting system.
  • Reviewed compliance with audit recommendations.
  • Maintained records relating to all aspects of the audit process, including test results, observations, conclusions.
  • Identified areas of non-compliance and proposed corrective action plans to management.
  • Streamlined internal auditing programs by utilizing data analytics software.
  • Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
  • Coordinated meetings between stakeholders involved in the audit process in order to discuss progress and issues encountered during course of an engagement.
  • Delivered superior level of customer service to small business clients.

Education

MS - AccountingW

Western Governors University
Millcreek, Utah, United States.

Chartered Accountant - Accounting And Finance

Institute of Chartered Accountants of India
New Delhi, India

Bachelor of Commerce - Banking and Finance

University of Pune
Pune, India

Passed Chartered Financial Analyst - Finance

CFA Level 1

Skills

  • AWS
  • Azure DevOps
  • GitHub
  • Informatica
  • Cloud Service Integrations
  • Jenkins
  • Matillion
  • Oracle BIEE
  • PL/SQL
  • Power BI
  • Python
  • Salesforce
  • Shopify
  • Slack
  • Snowflake
  • Tableau
  • Data analysis
  • Program management
  • Financial forecasting
  • Risk management
  • Requirements gathering
  • Budget management
  • Team leadership
  • Cross-functional coordination
  • Team operations
  • Decision-making
  • Strategic planning
  • Plan projects

Certification

  • POWER BI CERTIFIED DATA ANALYST
  • PROGRAMMING for DATA SCIENCE
  • AWS SOLUTION ARCHITECT
  • ORACLE BUSINESS INTELLIGENCE CLOUD SERVICE SPECIALIST
  • ORACLE BUSINESS INTELLIGENCE 11G IMPLEMENTATION SPECIALIST
  • CERTIFIED SAFe 5.0 Agilist
  • CERTIFIED SCRUM MASTER
  • PROJECT MANAGEMENT PROFESSIONAL

Timeline

Associate Director - Tech Program/Product Management

LTIMindtree
09.2022 - Current

Sr Program Manager

Iris Software
06.2021 - 09.2022

Sr. Program/Portfolio Manager

Beneficent
12.2019 - 06.2021

Technical Project Manager

JC Penney
05.2018 - 11.2019

Program Manager/Principal Systems Analyst

Infosys Limited
01.2006 - 05.2018

Audit and Assurance Manager

Deloitte Haskins and Sells/Suzlon Energy Limited
08.2001 - 01.2006

MS - AccountingW

Western Governors University

Chartered Accountant - Accounting And Finance

Institute of Chartered Accountants of India

Bachelor of Commerce - Banking and Finance

University of Pune

Passed Chartered Financial Analyst - Finance

CFA Level 1

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Preeti Pillai