PREETI PRAKASH

Provided exceptional customer service to curate the one-of-a-kind and magical experience for each and every guest. Accurately and carefully handled all dietary request orders and followed the food allergy protocol thoroughly. Utilized MATRA and ALOHA POS systems. Exercised a vast amount of theme park knowledge to guide all guests on their vacations.

Ongoing, as-needed position since January 2017. Worked as an on-call, high-volume event bartender for weddings, receptions, birthdays, or corporate events within the hotel bar, often being a solo bartender for over 200 guests.

Ensured that each guest was served efficiently. Upsold retail, additional bay time, and food and beverage options to guests. Guided guests of all ages through safe and fun gameplay

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Trained new servers and bartenders, and was named best new opening team member.

Provided high-volume event service and worked at all block parties in downtown Orlando. Maintained a section as large as seven tables. Communicated effectively with other staff members during peak hours of business operations.

Provided responsible alcohol service. Managed all purchase orders. Suspended service when needed. Hired and staffed the bartenders. Created a weekly schedule for staff through Hotschedules, in collaboration with FOH management. Stocked and replenished beer, wine, and liquor.