Preeti Singh
Palatine,IL
Summary
Motivated Customer Services with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.
Overview
11
11
years of professional experience
Work History
Restaurant Team Member
Cooper's Hawk Winery And Restaurant
07.2022 - Current
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Trained new employees by demonstrating tasks and coaching during daily activities
- Used proper techniques to prepare food and ingredients
- Cultivated warm relationships with regular customers
- Greeted guests pleasantly and answered menu questions
- Arrived to work in uniform and presentable in appearance to meet restaurant standards
Catering Supervisor
Panera Bread
01.2012 - 07.2022
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests.
- Maintained close working relationships with food and beverage director, head chef and banquet manager.
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills.
- Drove catering revenues by bringing in new business to establishment, consistently exceeding quarterly and yearly goals.
- Collaborated closely with clients to develop exciting catering menus for memorable events.
- Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Coordinated contracts, plating guides and team training manuals.
- Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.
- Planned, scheduled and oversaw tastings allowing interested parties and clients to sample popular menu items prior to making selections.
- Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
- Monitored and controlled banquet budget and coordinated with events budgets to maximize revenue and minimize expenses while providing quality guest service.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Created new recipes, outlined steps and training staff on correct preparation.
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted
Education
No Degree - Nursing Administration
William Rainey Harper College
Palatine, IL06.1998
High School Diploma -
Amundsen High School
Chicago, IL06.1995
Skills
- Customer Loyalty
- Operational Standards
- Food Safety Procedures
- Proper Equipment Operation
- Portion Sizes
- Customer Needs Assessments
- Cleaning and Sanitizing
- Credit Card Transaction Processing
- Customer Interaction
- Email and Phone Orders
- Taking Orders
- Verbal and Written Communication
- Sandwich Artistry
- Billing and Payment Processing
- Basic Maintenance
- Guest Satisfaction
- Customer Deliveries
- Goods Scanning
- Delivering Orders to Guests
- Client Support
- Hospitality Management
- Customer Preferences
- Guest Relations
- Customer Engagement
Timeline
Restaurant Team Member
Cooper's Hawk Winery And Restaurant
07.2022 - Current
Catering Supervisor
Panera Bread
01.2012 - 07.2022
No Degree - Nursing Administration
William Rainey Harper College
High School Diploma -
Amundsen High School
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