Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Websites
Timeline
Generic

Preeti Singh

Macon,GA

Summary

General Manager with extensive experience at Laquita Inn and Suites, recognized for driving revenue growth through strategic initiatives and superior customer service. Achieved a 25% increase in sales while cultivating a high-performance team culture. Proficient in financial reporting, staff recruitment, risk management, and business development.

Overview

18
18
years of professional experience
1
1
Certification

Work History

General Manager

Laquita inn and Suites
Macon , GA
05.2024 - Current
  • Resolved customer complaints promptly while upholding high service quality standards.
  • Implemented effective business strategies to increase revenue and tap into new markets.
  • Created schedules and monitored payroll to ensure adherence to budget constraints.
  • Recruited, interviewed, and hired qualified staff for open positions efficiently.
  • Engaged customers through excellent verbal communication to assess needs accurately.
  • Mitigated business risks by collaborating with staff and evaluating performance metrics.
  • Directed safety operations and maintained clean work environments in compliance with FDA and OSHA regulations.
  • Tracked monthly sales and generated reports for informed business development planning.

FINANCIAL ADISOR

Primerica
Macon, GA
02.2023 - 05.2024
  • Ensured compliance with department policies, procedures, audit guidelines, and regulations.
    Resolved complex customer inquiries, escalating issues for further assistance when necessary.
    Collaborated across departments to effectively address intricate client concerns.
    Participated in team meetings to maintain consistent performance standards among staff members.

Financial Advisor

Merrill Lynch
Macon, GA
08.2022 - 01.2023
  • Ensured compliance with departmental and company policies, procedures, and regulations.
    Facilitated resolution of complex customer inquiries, escalating issues when necessary.
    Collaborated with cross-functional teams to resolve intricate client concerns.
    Participated in team meetings to uphold consistent performance standards among staff.

OWNER/Assistant General Manager of Operations

Ridhika Investments LLC
Macon, GA
10.2016 - 01.2023
  • Managed daily business operations to ensure efficiency and productivity.
    Consulted with customers to identify needs and propose tailored solutions.
    Trained and motivated employees on effective business functions and sales strategies.
    Reconciled daily sales, returns, and financial reports using QuickBooks.
    Founded hotel business, achieving revenue growth from $0 to $500,000 in first year.
    Directed administrative team to maintain accurate sales, inventory, and order documentation.
    Implemented systems and procedures that enhanced sales performance significantly.
    Drove year-over-year sales growth of 20%-25%, reaching $1.2 million from $500,000.

GENERAL MANGER / HEAD OF SALES AND OPERATIONS

Super 8 By Wyndham Drayton Valley
Tallahassee, FA
06.2013 - 09.2016
  • Managed daily business operations to ensure efficiency and productivity.
    Consulted with customers to assess needs and offer tailored solutions.
    Trained and motivated employees to enhance performance in business functions.
    Reconciled daily sales, returns, and financial reports using QuickBooks.
    Utilized market trend knowledge to develop value-added solutions, boosting revenues.
    Directed administrative team to maintain accurate sales, inventory, and order documentation.
    Implemented systems and procedures that increased sales revenue effectively.
    Drove year-over-year sales growth by 20%-25%, increasing revenue from $500K to $1.2 million.

GENERAL MANAGER

Microtel Inn And Suites Tallahassee Florida
Tifton,, GA
03.2008 - 03.2013
  • Managed day-to-day business operations to ensure efficiency and productivity.
    Consulted with customers to assess needs and propose tailored solutions.
    Trained and motivated employees for optimal performance in daily functions.
    Reconciled daily sales, returns, and financial reports using QuickBooks.
    Utilized market trend knowledge to develop value-added solutions, increasing revenues significantly.
    Directed administrative team to maintain accurate sales, inventory, and order documentation.
    Trained three new sales representatives on effective sales strategies and processes.
    Implemented systems and procedures that enhanced sales performance.

FRONT DESK RECEPTIONIST

Travelodge Inn And Suites
Fremont, , OH
05.2007 - 03.2008
  • Drove year-over-year business growth through effective operational strategies and long-range planning.
    Designed modern employee recognition program, boosting productivity and enhancing morale.
    Implemented efficient filing systems to improve organization and streamline record maintenance.
    Resolved customer issues promptly and escalated problems to supervisor when necessary.
    Greeted guests at front desk, ensuring a welcoming check-in experience.
    Answered multi-line phone system, addressing inquiries and transferring calls as needed.
    Built customer and employee loyalty through targeted engagement initiatives.

Education

MBA: Management And Marketing

The University of Findlay
Findlay, OH
03-2009

Bachelor of Science - Bachelor of Science: Computer Application

Bachelor of Science: Computer Application
Delhi University, New Delhi, India
03-2004

Skills

  • Customer service
  • Revenue growth
  • Business strategy
  • Financial reporting
  • Risk management
  • Staff recruitment and training
  • Client account management
  • Financial acumen
  • Business development
  • Profit and loss accountability
  • Leadership and team building
  • Advertising and marketing

Affiliations

  • Continuous growth in sales in each business I worked as General Manager.

Certification

  • SIE (FINRA) 08/2022
    GA LIFE HEALTH & ACCIDENT INS. LICENSE 02/2023
  • Virtual Hospitality Management Program
  • Welcome to Wyndham and Virtual HMP!
  • Welcome to Wyndham and
    Virtual HMP! (November 2024 Cohort)

Languages

English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Professional
Spanish
Elementary
Punjabi
Professional

Timeline

General Manager

Laquita inn and Suites
05.2024 - Current

FINANCIAL ADISOR

Primerica
02.2023 - 05.2024

Financial Advisor

Merrill Lynch
08.2022 - 01.2023

OWNER/Assistant General Manager of Operations

Ridhika Investments LLC
10.2016 - 01.2023

GENERAL MANGER / HEAD OF SALES AND OPERATIONS

Super 8 By Wyndham Drayton Valley
06.2013 - 09.2016

GENERAL MANAGER

Microtel Inn And Suites Tallahassee Florida
03.2008 - 03.2013

FRONT DESK RECEPTIONIST

Travelodge Inn And Suites
05.2007 - 03.2008

MBA: Management And Marketing

The University of Findlay

Bachelor of Science - Bachelor of Science: Computer Application

Bachelor of Science: Computer Application

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Preeti Singh