Preetika Devi Narayan
Sacramento,CA
Summary
Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel.
Overview
1
1
year of professional experience
Work History
Travel Consultant
MACQUARIE TRAVELWORLD
- 10.2015
- Doing reservations and ticketing in both Sabre and Amadeus, Knowledge of sabre and Amadeus reservation system, Customer service, Doing bookings and ticketing for corporate organisations, Knowledge of how to read passport and visas, Issuing tickets for JAD Travel in Amadeus, Knowledge of providing itineraries for both point to point and complicated bookings, Knowledge of doing group bookings and bookings for medical patients, Knowledge of processing refunds and doing reissues in both sabre and Amadeus reservation system, Efficient service to walk in customers, Doing bookings for customers via telephones, Knowledge of issuing smart tickets and doing smart ticket reissue, refunds and revalidations
Transaction Processor/Data Entry Clerk
ACS A Xerox Company
04.2008 - 11.2008
- Analysing tickets, Evaluation Special Prorate Agreement (SPA’s), Knowledge of Reservation System, RATD, Straight Rate Prorate (SRP) and Passenger Manual Prorate (PMP), Pricing outward billing FIM’s, Pricing other airlines tickets, Pricing one world tickets, Knowledge of online proration, Data Entry
FIM Clerk / AUDITOR
ACS A Xerox Company
11.2008
- Pricing inward billing FIM’s, Knowledge of Reservation System, Aventail, Lotus and Qantas SIR, Sabre, ATPCO Fare Manager, Revenue Accounting Manual (RAM), Knowledge of applying Special Prorate Agreement (SPA) in day to day pricing of tickets and FIM’s, Pricing Yellow FIM’s, Knowledge of Navitaire System and SIS applications, Availing of Qantas, One World and Other airline tickets, Helping the auditors in auditing FIM’s as a backup auditor, Email queries to clients, Email reports, Avail other airlines tickets in Reservation System, Changing the status of Qantas tickets in Reservation System, Deal with queries, Training new staffs, Knowledge of refunds to other airlines, Help auditors in assigning invoices to clerks, Have knowledge of American Airline refunds (CAFA), Knowledge of fleet grounding, Liaise with supervisors, managers and auditors on a daily basis regarding work issues, Meeting deadlines and SLA’s (Service Level Agreement) before the given time frame, Knowledge of Microsoft Word, Excel and PowerPoint, Keying validation, Knowledge of NPR (Non Provisional Rejections), Doing meeting minutes
Reservation Consultant – Fiji Airways
PACIFIC CENTRECOM FIJI LTD
- Doing reservation on phones, Processing reissues and refunds of tickets, Knowledge of DPS and Refund system, Issuing EMD’s, Well versed with both inbound and outbound calls
Corporate Travel Consultant/Finance Assistant
PACIFIC CORPORARE TRAVEL
- Handling bookings, accommodation, insurance, transfers, visas and passports, Update Manuals, Knowledge of Tramada Financial System, Knowledge of BSP IATA system, Update PNR tracker daily, Knowledge of Amadeus Connect, Print out daily reports and balance daily sales, Compile spreadsheet for daily sales, Action/delegate office queue, Review error log and action any outstanding issues, Monthly Bank Reconciliations, Calculate profit and loss, Issue invoice/receipts for all tickets issued, Reconcile BSP Remittance and process payments, Issue Creditor payments in finance system (Tramada), Banking, All other finance task assigned by the Financial Controller, Customer service skills, Knowledge of visa and passport application, Receive cash/cheque from customers, Daily Cash Handling, Check DSR report at the end of each day to balance
Senior South Pacific Specialist / Team Leader
Hideaway Holidays
- Selling South Pacific, Doing package quote including air fares, accommodation and transfers, Knowledge of ZOHO and CRM System, Knowledge of Pacific Bed Bank, Knowledge of issuing tickets through consolidator and amadeus, Knowledge of putting together package quote in explorer, Knowledge of Amadeus & Sabre, Customer service, Meeting Daily KPI’s, Team Building, Knowledge of NIB and Cover More Travel Insurance, Handling reissues and schedule changes, Building Customer reputation and maintaining customer confidentiality, Handling disruptions, Attending Famils, Handling Group Bookings & Weddings, Daily liaising with the suppliers, Sending vouchers and itineraries to customers in a timely manner, Calling customers after the completion of their travel to get a feedback and review, Building strong relation with the customers
Care Service Employee
Our Lady of Consolation
- Assisting with personal hygiene, Grooming residents, Familiarised with residents behaviours, Understanding to receive consent and step by step instruction to gain the co-operation with care of needs of dementia diagnosed residents, Feeding, Showering, Dressing, Toileting, Personal Care, Knowledge of how to use full and stand up lifter, Knowledge of how to use bath trolly/bowel chair, Preparing bedding for the residents, Taking residents out for walk, Engaging in indoor activities with the residents, Knowledge of Care Plan, Incident Reports, Knowledge of updating clients details in Manad System, Knowledge of 7 standards of Age care, SIRS
Education
Certificate III & IV in Age Care - Age Care
Australian Institute of Business Technology
Sydney, Australia03-2024
Diploma in Human Resource Management - HR - Completed 6 Units
Fiji National University
Fiji05-2013
Certificate in Airfares & Ticketing - Air Fares & Ticketing
Qantas College
Australia10-2006
High School Diploma -
Tabia Sanatan College
Fiji11-2004
Skills
- Attention to detail
- Problem Solving
- Excellent customer service
- Time Management
- Fast typing speed
- Phone etiquette (for answering phone calls)
- Organizational skills
Accomplishments
- Form Prefect - 2002
- Certificate of Participation Chem Quiz - 2003
- Australian Schools Computer Skills Competition - 2003
- Australian Mathematics Competition - 2003
- Amadeus Connect Certificate - 2014
- Sabre Red Certificate - 2014
- Quality Award - March 2009, March 2010, August 2010
- Employee of the Month - March 2008, June 2008, January 2009, March 2011, November 2012, January 2013, February 2014
- Skill Soft Online Completed Courses – Provided through Transaction Service (Info-Bank)
Hobbies and Interests
Making friends, watching movies, travelling, surfing net and listening to music
References
- Mrs Zakreen Nisha, Senior HR, Pacific Centrecom FJ LTD, (679) 9349923, zakreen.nisha@centrecom.com.fj
- Ms Sheenam Narayan, Operations Manager, Hideaway Holidays, (679) 9722789, Sheenam@hideawayholidays.com.au
Timeline
FIM Clerk / AUDITOR
ACS A Xerox Company
11.2008
Transaction Processor/Data Entry Clerk
ACS A Xerox Company
04.2008 - 11.2008
Travel Consultant
MACQUARIE TRAVELWORLD
- 10.2015
Reservation Consultant – Fiji Airways
PACIFIC CENTRECOM FIJI LTD
Corporate Travel Consultant/Finance Assistant
PACIFIC CORPORARE TRAVEL
Senior South Pacific Specialist / Team Leader
Hideaway Holidays
Care Service Employee
Our Lady of Consolation
Certificate III & IV in Age Care - Age Care
Australian Institute of Business Technology
Diploma in Human Resource Management - HR - Completed 6 Units
Fiji National University
Certificate in Airfares & Ticketing - Air Fares & Ticketing
Qantas College
High School Diploma -
Tabia Sanatan College
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