Preety Garg
Dallas,TX
Summary
Passionate about innovation, business, and design with a focus on customer experience. Experienced in digital partnership, digital payments & authentication, product management, business development, analytics, content management, and marketing. Skilled in strategic planning, risk management, and process optimization. Known for leading cross-functional teams, driving successful project outcomes, and fostering team collaboration. Equipped with diverse experience in managing complex technical projects with a client-first approach and a strong focus on delivering measurable results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Group Technical Program Manager
Citigroup
06.2020 - Current
- Skilled Technical program leader driving Digital Strategy and Transformation with innovation and advance execution.
- TPM Group Manager for Payment (money movement) domain leading 19 scrum teams, one of largest & complex domain within Digital footprint with 80 + services and 25+ TPM across digital and retail delivery.
- Responsible for delivery across 10 critical Payment’s product (Zelle, Wires, Payment Hub, Linked Account Transfer, Inter Institutional Transfer, Bill Pay, Card Pay, Wallets, Real time Payment, Citigroup Global Transfer).
- Across digital these teams manage over 100 billion transaction volume per month and drive about 78% of digital traffic.
- In addition to these complex and critical journeys Pay domain also has a critical role to play with delivering cross functional & strategic initiatives like Wealth, Personal Investment Loan, Small Business.
- I was responsible for building a scalable & productive team to deliver on the critical book of work as well as introduce the operational structure & processes to help with planning, estimate, funding and prioritization.
- Key Accomplishments: 1) Lead and track the success of all initiative program objectives by working with key business partners including Business Strategy, Payments Partnerships, Operations, Risk Owners, Product, Engineering and cross-functional partners and initiative owners to enable optimized and new payments and financial services features and capabilities.
- 2) Partnered with business and product stakeholders to define goals, strategy, and roadmaps, and coordinating dependencies across organization.
- Prior to Payment domain was leading Identify domain (Fraud and Secure Authentication) to manage the lifecycle for a complex cross functional body of work that has a long-term positive impact on the company’s digital footprint.
- This journey was focused on making authentication user friendly yet secure for our customers, which is business critical for digital customers.
- Key Accomplishments: Lead the initiative to drive down Customer pain points related to login experience by defining a good monitoring and prioritization model.
- Within first 6 months I was able to bring the 680 complaints down to 270.
- 2) For password guidelines updates which impacted 100% digital customer I was able to collaborate with various partners to come up with a throttle plan which helped us incrementally improvise and get to 100% adoption without increasing the customer complains.
- Execute against key priorities for the Lending business across multiple countries/jurisdictions and business divisions
- Ensure stakeholder buy-in for strategic initiatives, including key stakeholders across the three client segments
- Partner with leadership team to set goals for Lending and ensure tracking and ROI measuring are in place for all initiatives
- Supports medium- to long-term plans and functional strategies requiring coordination and integration across units, both within Wealth and the broader Citigroup organization
- Partner with leadership team on resource allocation, productivity initiatives and realization of cost efficiency
- Drive culture and people initiatives
- Act as delegate for Lending head when required in certain meetings
- Oversee the design, enhancement, implementation, reporting, and oversight of budgets, financials, operations, human resources and compliance by way of systems, processes, workflows, procedures and the assessment of existing environments and anticipated changes
- Engage in cost management activities as appropriate
- Monitor strict adherence to governance and ensure risks are addressed, setting high standards of professionalism across all functions
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets
- Management responsibilities for a team, including management of people, budgeting and planning, performance evaluation, compensation, hiring, disciplinary actions, etc.
- Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on the global Lending team.
- Develop business cases to drive strategic partnership across Wealth that give Citigroup a competitive advantage with clients
- Collaborated closely with key departments to align technical initiatives with overall business objectives.
- Championed process improvements, introducing streamlined workflows that increased productivity across teams.
Engagement and Delivery Lead
CX Loyalty & XCentium
01.2018 - 04.2020
- Deep focus supporting the reward platform for banking units by providing leadership and guidance to the business units and functions by ensuring risks are assessed and new controls are identified, evaluated, implemented and tested.
- Key Accomplishment- 1) Onboarding of Air Canada account and setting up the implementation pipeline for their reward stream.
- 2) Stabilize the thank you platform for Citibank by partnering with the prime vendor Epsilon.
- 3) Increased transparency on backlog, work stream pipeline and release to Capitol one.
- XCentium Served as Digital Strategist to be initial boots on the ground to establish the adoption of new CMS – Sitecore for Lexus and Toyota website along with a managed services contract to ensure infrastructure foundation.
- Demonstrated a proven capability of collaboration horizontal and vertical along with guiding our clients through the Design thinking Process to deliver cutting edge & personalized user experiences and business solutions.
- Key accomplishments- 1) This led to a successful completion of Lexus website Homepage on new Sitecore with infrastructure robust enough to support the load of 78 distinct user personas.
- 2) Tektronix lift and shift to Sitecore completed in just under 8 months, record timeline within budget.
Agile Transformation Lead
Nice Systems
09.2016 - 01.2018
- Agile transformation lead bringing organization best practices to solve challenges around portfolio planning, prioritization and structured delivery.
- Sr Scrum Master and Agile Coach leading the agile transformation for Workforce management group consist of 22 teams.
- Performed Agility Health maturity assessments & recommend strategies to address growth items.
- Facilitated adoption of end-to-end Agile transformation strategy with Lean-Agile ways of working and SAFe as a cornerstone.
- Promoted lean thinking principles such as reduced cycle times, limiting work in progress, reduced batch size, understanding of flow, identification of waste/inefficiencies and leading remediation efforts.
- Introduced the best agile/scrum practices to teams and coached the leadership and conducted PI planning using SAFe framework.
- Defined and manage a senior management reporting framework to provide consistency and high-fidelity output across the initiatives, ensuring transparency of challenges, risks and issues.
Product Owner/Scrum Master
08.2010 - 07.2016
- Nerium- Product Owner/Scrum Master an ecommerce company. Lead the international market segment expansion by helping them to extend & scale to Korea, New Zeeland, and Australia.
- Essilor of America -Business Analyst to help support the budget planning and implementation of financial portfolio for various lenses.
- Cablevision -Project Manager- Lead the data warehouse transformation of marketing project in this telecom company.
- Bank of America -Business Analyst- Supported the asset portfolio reporting team by gathering requirement and working with development team to ensure implementation. I served as a liaison between the business and technology teams.
Education
Bachelors -
Delhi University
Skills
- Product Management
- Strategic Initiative Planning
- Portfolio Management
- Problem solving
- Budget management
- Contract and Vendor Management
- Mentorship
- Customer Experience
- Solid Written and verbal communication
- Agile project management
- Developing project strategy
- Technical roadmap design
- Continuous process improvements
Certification
- SAFe Certified Agile Team Coach
- Certified Scrum Master (CSM)
Awards
Customer Obsession Award - Citigroup
Timeline
Group Technical Program Manager
Citigroup
06.2020 - Current
Engagement and Delivery Lead
CX Loyalty & XCentium
01.2018 - 04.2020
Agile Transformation Lead
Nice Systems
09.2016 - 01.2018
Product Owner/Scrum Master
08.2010 - 07.2016
Bachelors -
Delhi University
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