Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prema Lingaiah

Cupertino,CA

Summary

Dedicated and seasoned professional with over 22 years of experience in project management and Software Quality Assurance (QA) leadership across diverse technologies, including e-commerce, mobile, web, and CRM/Telco testing. Proven track record in overseeing the software release cycle, implementing QA strategies, and effectively leading offshore teams (since 2003). Proficient in both waterfall and Agile/SCRUM methodologies, project planning, and the use of various testing tools.


Overview

23
23
years of professional experience

Work History

Senior Principal Quality Assurance Engineer

Oracle
10.2012 - 12.2023
  • Independently tested and certified Siebel Update builds (since IP2014 release+) involving both manual and automated test cases (~2600 TCs)
  • Independently tested and certified Siebel Staging Candidate builds involving automated test cases (~2400 TCs) along with new feature testing, customer bug verification
  • Involved in all supported certification of various platforms, databases, browsers, web servers, mobile devices compiler upgrades, mainwin, various Rule Engines like iLog (IBM) , ACT (Advanced Constraint Engine-Oracle)
  • Interacted closely with cross-functional teams (Engineering, Product Owners, and Technical Publications, Tech Support) to formalize test strategies, test cases, testing methods, testing tools, metrics, documents and release notes
  • Managed various projects under Communications application, leading the software release cycle from requirements finalization to product delivery
  • Led regression testing and close-loop analysis to ensure customer-reported issues were part of the standard regression suite
  • Proficient in keyword-driven automation, script maintenance, and Jenkins
  • Contributed to the design and development of functional and integration tests for Siebel Core Common Components and Application testing across multiple platforms
  • Rich experience in Siebel Architecture, various server component testing like EAI, EIM and Siebel Remote, Workflow management/Business Service and various client modules like Product Configurator, Remote Product Configurator, Siebel Order management, Telco

Principal Quality Assurance Engineer

Oracle
10.2007 - 10.2012
  • Led a team of test engineers, managing all aspects of the software release cycle for both Financial Services and Commerce Order Management
  • Led Siebel CRM and Billing & Revenue Management/Order and Service Management applications through Application Integration Architecture (AIA) integration testing
  • Coordinated Application Development/Installation, Configuration, and Testing
  • Reviewed and certified deployment instructions, product documentation, and release notes.
  • Worked on AIACOMs releases (201, 2.4, 2.5, 2.5.1, and 11.1).

Senior Quality Assurance Engineer

Oracle
03.2006 - 10.2007
  • Lead for the Siebel Financial Services team, handling Siebel Retail Finance and Insurance projects
  • Analyzed Estimates and Claims functionality and reviewed the requirement documents
  • Involved in requirement analysis and test plan authoring
  • Tested plan design and development
  • Tracked bugs and completed bug life cycle
  • Responsible for automating the claims feature
  • Managed onshore and offshore teams, ensuring project deliverables were not impacted
  • Prepared bug analysis reports and escalated project status and issues to management

Software Engineer

Siebel Systems
03.2005 - 12.2006
  • Triage engineering team member responsible for replicating customer-reported issues
  • Interacted with Tech Support and Expert Services teams to understand and analyze customer issues
  • Focused on debugging server-side components (Siebel Remote, EAI/MQ Series, EIM) and Siebel Database and repository upgrades
  • Familiarity with web-service testing using LoadRunner 8.1
  • Conducted 508 Compliance / accessibility testing using JAWS

Software QA Engineer (Escalation Team)

Siebel Systems
05.2001 - 02.2004
  • Project lead for Quick-Fix testing addressing customer-reported production issues
  • Analyzed the customer reported issues by working with Tech Support, Advanced Support and Expert Services
  • Visited IDC (Bangalore, India) and mentored new team members from multiple teams (during offshoring process) on Siebel application, testing overview, QA processes and on various tools
  • Allocated work to the QA team members (both onshore and offshore) and tracked the status of the allocation
  • Responsible for the QA team's status reports, work assignments, issue tracking and resolution
  • Maintained and requested necessary hardware for the test environments
  • Prepared end-to-end customer specific environment by deploying the build and refreshing the database with appropriate database dump
  • Reproduced the issue in-house and provide the details to specific DEV teams based on the analysis
  • Involved in functional testing of the Fix Requests which delivered high-quality quick fixes to the customers
  • Prepared the bug analysis report, sent to Executive Program Counsel and helped acquiring necessary approvals to release the product

Education

Bachelors of Engineering - Electronics And Communications

University of Visvesaraya College of Engineering
Bangalore, India
02.1993

Skills

  • Project Management
  • Agile Methodologies
  • Software QA Leadership
  • Siebel Architecture
  • Web Technology
  • CRM Technology
  • Mobile Testing
  • UI Automation
  • REST API Testing (Postman)
  • WebService Testing (SoapUI)
  • SCRUM
  • Team Leadership
  • EBiz
  • BugDB
  • JIRA
  • Confluence
  • ClearCase
  • Jenkins
  • SoapUI

Timeline

Senior Principal Quality Assurance Engineer

Oracle
10.2012 - 12.2023

Principal Quality Assurance Engineer

Oracle
10.2007 - 10.2012

Senior Quality Assurance Engineer

Oracle
03.2006 - 10.2007

Software Engineer

Siebel Systems
03.2005 - 12.2006

Software QA Engineer (Escalation Team)

Siebel Systems
05.2001 - 02.2004

Bachelors of Engineering - Electronics And Communications

University of Visvesaraya College of Engineering

Similar Profiles

CREATE PROFILE
Prema Lingaiah