Prematee Maharaj
Coral Springs,FL
Summary
Quality assurance professional with stellar record of collaborating with business analyst and software developers to produce robust, bug-free programs that meet business and consumer needs. Analyzes and improves software development processes and supports teams in meeting critical project deadlines. Captures and documents defects, solutions and test plans accurately and clearly across diverse teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certification
Work History
SOFTWARE QA ENGINEER
Ultimate Kronos Group, (UKG)
2021.08 - 2024.07
- Engaged in feature development focused on US Compliance Payroll calculations, reproducing and testing customer-found defects, along with writing .NET and SQL test automation
- Collaborate directly with Developers, Business Analysts, and occasionally our support teams in a highly collaborative environment
- Worked with Kanban agile methodology and SCRUM
- Lead QA for newly added feature into the product (UKG Pro)
- Provide training to new QAs with regards to the domain
- Assisted in writing and executing complex functional test cases and test plans at both the functional and feature level
- Refactor automation to testing standards
- User Acceptance Testing
- Collaborate with the QA team to design test strategy and execute testing of a completely new functional implementation and/or release regression
- Ability to write SQL/noSQL queries
- Work with Selenium (C# wrapper) as part of the following: .Net, Echo, CCIF framework
- Work JIRA Kanban, Bitbucket, Github, TeamCity
- Utilizes Visual Studios, Sourcetree, GitExtensions.
TEAM LEAD, FPC, PCP
Ultimate Software
2015.06 - 2021.08
- Provide secondary level of troubleshooting and support for Canada and US payroll issues, including determination of when to escalate to higher level tiers
- Own verbal and written communication with clients from initial contact to final resolution, including escalation updates
- Work with both US and Canadian payroll users
- Maintain knowledge of both US and Canadian payroll industry regulations and best practices
- Enter and maintain customer call problem/description detail integrity in call tracking system
- Follow-up with customers on all open tickets to ensure customer satisfaction
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery
- Work with the core product Ulti Pro Back Office and Microsoft SQL
- Work with team to keep them focused and on track
- Create an atmosphere where AM's feel supported, valued and empowered
- Evaluate and troubleshoot potential case elevations and provide knowledge transfer
- Be available to mentor team members in a hands-on setting with the product and knowledge of the payroll industry
- Proactively monitor day to day activities of the payroll support team including queue management, aged cases, stale cases, meeting published SLAs and resource alignment where needed
- Manage and assume accountability for team members attendance and phone availability
- Actively support internal processes and promote these processes positively amongst the team
- Actively support the Account Managers and People Success Manager in the resolution of day to day issues that arise, including escalations with customers as well as partnering with third parties and internal teams
- Develop strong relationships with peers and our internal partners
- Coordinate, deliver and participate in Team training
- Mentor and coach team members on best practices and process improvement initiatives
- Maintain list of SME's and maintain up to date system skills
- Meet and collaborate with other team leads to promote unified message to all teams.
ACCOUNT MANAGER
Ultimate Software
2013.03 - 2015.06
- Own verbal and written communication with clients from initial contact to final resolution, including escalation updates
- Call ownership from initial customer contact to call resolution which includes supporting escalations if appropriate and providing customer updates
- Work with both US and Canadian payroll users
- Maintain knowledge of both US and Canadian payroll industry regulations and best practices
- Enter and maintain customer call problem/description detail integrity in call tracking system
- Follow-up with customers on all open tickets to ensure customer satisfaction
- Acquire, maintain, and expand knowledge of relevant product offerings, current support policies, and methods of support delivery
- Work with the core product Ulti Pro Back Office and Microsoft SQL.
YEAR END ACCOUNT MANAGER - TEMP
Ultimate Software
2012.10 - 2013.03
- Helped assist clients with the yearend process
- Helped the NSRs with their cases
- Enter and maintain customer call problem/description detail integrity in call tracking system
- Follow-up with customers on all open tickets to ensure customer satisfaction
- Work with the core product Ulti Pro Back Office and Microsoft SQL.
PRODUCTION SUPERVISOR
Electronic Medical Transcription Services
2010.06 - 2012.09
- Records Processor
- Prepare all Billing and Payroll reports for HR
- Manage office staff and home based employees
- Manage the turnaround time for all accounts
- Implementation of new accounts on the production level.
OFFICE TECHNICIAN ADMIN
Electronic Medical Transcription Services
2003.06 - 2010.06
- Customer Service
- Reconcile Clients' Accounts (surgery centers and hospital)
- Work with various transcription programs- Cquence MT, Digital Voice Interface, SoftMed Chartscript, EMON, and EHR FutureNet
- Data Entry
- Work with Microsoft Word, Excel, Outlook, Visio, and Access
- Assist typist with technical or nontechnical problems
- Screened reports for QA.
Education
BBA IN MANAGEMENT INFORMATION SYSTEM BUSINESS INTELLIGENCE TRACK -
Florida Atlantic University, Barry Kaye College Of Business
Boca Raton, FL01.2010
Skills
- Requirements Analysis
- Requirements Gathering
- Customer Needs Assessment
- Data Analysis
- Quality Assurance
- Technical Writing
- Problem-Solving
- Excellent Communication
- Analytical Skills
- Daily workflow improvement
- Analytical Thinking
- Goal Setting
- Coaching and Mentoring
- Leading Team Meetings
- Work Planning and Prioritization
- Technical Troubleshooting
- Analytical and Methodical
- Ticket management
- User Training
- Technical Documentation
- MySQL
- Test Planning
- User Acceptance Testing
- Manual Testing
- Automated testing
- Regression Testing
- SQL knowledge
- Agile Software Development
- Selenium
- Product Testing
- Database Querying
- Continuous-Integration Testing
Certification
- Fundamental Payroll Certification, FPC
- Payroll Compliance Practitioner, PCP
References
References available upon request
Timeline
SOFTWARE QA ENGINEER
Ultimate Kronos Group, (UKG)
2021.08 - 2024.07
TEAM LEAD, FPC, PCP
Ultimate Software
2015.06 - 2021.08
ACCOUNT MANAGER
Ultimate Software
2013.03 - 2015.06
YEAR END ACCOUNT MANAGER - TEMP
Ultimate Software
2012.10 - 2013.03
PRODUCTION SUPERVISOR
Electronic Medical Transcription Services
2010.06 - 2012.09
OFFICE TECHNICIAN ADMIN
Electronic Medical Transcription Services
2003.06 - 2010.06
BBA IN MANAGEMENT INFORMATION SYSTEM BUSINESS INTELLIGENCE TRACK -
Florida Atlantic University, Barry Kaye College Of Business
- Fundamental Payroll Certification, FPC
- Payroll Compliance Practitioner, PCP
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