PREM B. G. CHHETRY

• Overseeing three prestigious outlets - an award-winning Greek restaurant, MYKONOS, a luxurious Cigar Lounge, LA VUE, and a vibrant Lobby Lounge/Restaurant, NOVECENTO - as the Outlets Manager in Doha.

• Skillfully managing day-to-day operations by leading a team, maintaining impeccable service and sanitation standards, and optimizing staffing levels to ensure exceptional guest experiences while achieving financial objectives.

• Demonstrating exceptional leadership abilities within the Food and Beverage team through effective interpersonal and communication skills, fostering a culture of trust, respect, and cooperation, and inspiring others to make sound financial and business decisions.

• Championing exceptional customer service by proactively understanding and addressing guest needs, providing guidance and coaching to enhance service quality, effectively resolving guest complaints, and ensuring consistent service excellence across all outlets.
• Spearheading and executing comprehensive human resource activities, including providing guidance and direction to subordinates, establishing and monitoring performance standards, identifying training needs, and fostering a culture of continuous improvement and employee retention.
• Taking on additional responsibilities such as communicating critical information to superiors, adeptly analyzing data to identify optimal solutions and solve complex problems, actively assisting servers and hosts during peak times, and ensuring financial accountability through overseeing purchasing and invoice management.
• Commenced employment as an Outlet Captain in 2017, consistently progressing through various roles, including Outlet Supervisor, Junior Assistant Outlet Manager, Assistant Outlet Manager, Outlet Manager and finally achieving the position of Outlets Manager, reflecting dedication and a proven track record of success.

• Efficiently manage operations in the Lobby Cafe, including promotions, customer service, and inventory.
• Create staff duty rosters and maintain high cleanliness standards, policies, and HACCP compliance.
• Conduct training sessions and handle guest complaints with professionalism.
• Take charge of store requisitions, inventories, and provide support to All Day Dining and Room Service captains.

• Successfully served as a Bartender in an All Day Dining establishment.
• Accountable for managing beverages inventory, requisitions, and ensuring adequate stock levels.
• Meticulously maintained cleanliness and compliance with restaurant standards and regulations.
• Proactively monitored product expiration dates, minimizing wastage, spoilage, and keeping accurate records.
• Dedicated to updating and maintaining the Bar book for efficient operations.

• Masterfully operated in multiple F&B outlets, including Bar, Banquet, IRD, and All Day Dining Restaurant.
• Expertly managed beverages inventory, requisitions, and meticulously maintained the bar book.

• Efficiently set up and dismantled banquets for various events. • Demonstrated adeptness in cash handling.
• Celebrated as the Star of the Month in June 2013 and October 2013 for exceptional performance.

• Completed a 17-week on-the-job training program in major departments, gaining valuable industry experience.